Senior ESM Consultant - ServiceNow SME - GRC & IRM

Capgemini • Mclean, VA, VA

2d • $70,176 - $170,040 • Remote

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• 7+ years of experience in ServiceNow development and platform engineering
• 3+ years of deep technical expertise specifically within the ServiceNow GRC/IRM ecosystem
• Lead technical teams through complex, multi-module implementations
• Advanced proficiency in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and the IRM/GRC Metadata structure
• Experience with risk frameworks (NIST, ISO, COBIT, or SOC2) and how they map to technical controls within ServiceNow

Responsibilities

• Translate complex regulatory requirements and enterprise risk strategies into scalable, secure, and automated workflows.
• Lead the technical design and implementation of ServiceNow GRC/IRM modules, including Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Management (BCM).
• Build and oversee automated indicators, control testing workflows, and evidence collection processes to reduce manual intervention and improve audit readiness.
• Define and enforce coding best practices specifically for IRM data models, ensuring solutions are upgrade-safe and aligned with the ServiceNow CSDM (Common Service Data Provider) framework.
• Design secure integrations between the GRC suite and external data sources (e.g., Azure AD, BitSight, Security Operations, and Financial systems) to provide a real-time view of the firm's risk posture.
• Mentor a team of developers in GRC-specific configurations, including Advanced Risk Assessments, PA (Performance Analytics) for risk dashboards, and UI Builder for executive reporting.
• Be a bridge between Technology, Information Security, Legal, and Internal Audit to translate "legalese" and policy into functional technical requirements.
• Manage technical debt within the GRC scope, driving proactive performance tuning and ensuring the platform scales with our international growth.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed