Senior ERP Analyst – PeopleSoft FSCM

Novalink Solutions LLC•Austin, TX

About The Position

This role involves performing highly advanced, senior-level consultative services and functional assistance for the CAPPS Program, with a primary focus on the CAPPS Travel and Expense (T&E) module. The position requires subject matter expertise in T&E, including coordination, production support, configuration, business process leadership, change management, testing, integrations, compliance, training, reporting, and release management. Additionally, the role demands strong functional configuration skills, technical proficiency with PeopleSoft tools, monitoring of batch jobs, and knowledge of the PeopleSoft environment. Collaboration with various stakeholders, understanding of legacy systems, cross-training, and project-level coordination are also key aspects of this position. The analyst will be involved in fiscal year-end coordination, functional design, Level 2 Service Desk support, and ensuring digital products meet WCAG 2.1 accessibility standards. The position operates under minimal supervision, adhering to ITIL principles and participating in major incident management, disaster recovery, and audit activities.

Requirements

Extensive knowledge and understanding of State of Texas applicable policies.
Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
Extensive knowledge and experience performing system configuration changes.
Experience working with the Expenses module of PeopleSoft FSCM version 9.2
Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
Extensive familiarity with support tools such as PUM, Fluid and Elastic Search
Experience performing functional project management activities in support of CPA’s CAPPS program
Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
Experience participating in Disaster Recovery exercises.
Experience preparing and presenting executive-level presentations.
Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
Extensive experience supporting the CAPPS Financials tower in PeopleSoft FSCM version 9.2
Experience developing requirements, analyzing, designing, developing, testing, and implementing components of two or more of CPA's statewide systems: CAPPS, TINS, SPA, and USAS
Experience planning and coordinating the Fiscal Year Process at a statewide level
Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
Experience preparing WCAG 2.1-compliant materials for distribution.
Experience working with the CAPPS Financials Travel & Expense module
Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

Nice To Haves

Experience working with the General Ledger core module of PeopleSoft FSCM version 9.2
Experience working with the Accounts Payable core module of PeopleSoft FSCM version 9.2

Responsibilities

Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
Responsible for functional CAPPS Travel and Expense (T&E) module subject matter expertise, including module coordination, expertise, production support and issue resolution, configuration and maintenance, business process leadership, change management and enhancements, testing (functional and UAT coordination), integrations with other modules, compliance and policy alignment, training and user support, reporting and analytics, and release management and patch release.
Responsible for functional configuration skills, including Travel & Expenses Business Unit setup, Expense Types and Expense Categories, Expense Report and Cash Advance configuration, Travel Authorization setup, Per Diem and Mileage rate configuration, Corporate Credit Card integration, Approval Workflow and Routing rules, Tax configuration, Accounting defaults and ChartField mapping, Integration with Accounts Payable and General Ledger, and CAPPS Systems Codes Configuration.
Responsible for technical skillsets for applicable tools, including understanding Application Designer (records, fields, pages, components), SQR and BI Publisher report customization, SQL Proficiency, understanding of PeopleSoft security (inclusive of State of Texas multitenancy requirements), and planning, designing, developing, implementing, supporting, and maintaining information technology security measures.
Responsible for monitoring all CAPPS T&E batch jobs, including tracking job schedules, monitoring job execution, detecting and responding to failures, validating output, managing dependencies, performance tuning, documentation, proper communication and escalation, and ensuring compliance when schedules must be altered.
Responsible for tools and environment knowledge, including PUM (PeopleSoft Update Manager) and Change Assistant, Fluid UI changes and page navigation, lifecycle management and selective adoption, Elasticsearch/Search Framework, and data migration and compare reports.
Responsible for cross-functional collaboration, including strong problem-solving and troubleshooting, requirements gathering for applicable break/fix or system enhancements, documentation and testing (UAT, regression testing), incident management in systems like ServiceNow and BOSSDesk, and communication skills when working with policy personnel, other analysts, 100+ agencies, and the Managed Services Tier 3 vendor.
Understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.).
Providing structured cross-training to support junior analyst capability growth.
Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
Responsible for project-level coordination and participation, including expansions that include additional module implementations or enhancements for agencies, understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.), cyclic processes such as fiscal year-end, State of Texas legislative changes, federal mandates, and third-party integrations.
Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
Responsible for coordination of the Fiscal Year-End, including planning, scheduling, and communicating, reconciliations and verifications, and system configurations and maintenance.
Responsible for the CAPPS Financials functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards.
Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks.
Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security is enforced, the system performs efficiently, and all applicable policies are enforced.
Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM).
Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
Participates in Disaster Recovery and Upgrade Testing activities.
Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
Participates as directed in an annual SOC-1 attestation audit.
Performing other related Work as assigned.