Senior Entry Writer
About The Position
C.H. Robinson is seeking a Senior Customs Entry Writer who thrives in a fast-paced environment and is passionate about delivering exceptional service and compliance excellence. In this role, you will manage a dedicated customer account base, ensuring accurate and timely customs entries while navigating complex regulatory requirements. You will serve as a trusted advisor to clients, proactively resolving issues, optimizing processes, and strengthening supply chain performance. In this role you will also mentor teammates, champion best practices, and act as a subject matter expert within our customs brokerage operations. If you enjoy combining deep compliance expertise with customer relationship management, this highly visible role offers the opportunity to make a meaningful impact. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Requirements
- High School Diploma or GED
- Minimum 3 - 5 years of entry-writing experience
- Advanced proficiency in Microsoft Office Suite of programs
Nice To Haves
- Knowledge of Harmonized Tariff Schedule and the supply chain
- Associate or bachelor’s degree from an accredited college or university
- Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record
- Effectively communicate across functional lines, and at times lead and direct the conversation
- Flexibility and versatility in logical, methodical and expedient approach to problem resolution
- High level of attention to detail
- Demonstrated track record of taking over accounts and improving quality, process, and relationships
- Values a diverse and inclusive work environment
Responsibilities
- Serve as the primary customs brokerage point of contact for assigned accounts, delivering responsive, solutions-focused support, and end-to-end issue resolution
- Process customs entries with speed and precision, ensuring accurate data capture, clear communication, and on-time submission to U.S. Customs and Border Protection (CBP) and Partner Government Agencies (PGA)
- Analyze, validate, and reconcile import documentation, classification, and admissibility requirements to ensure full compliance with applicable laws, regulations, and customer SOPs
- Own and maintain customer SOPs and Harmonized Tariff Schedule (HTS) databases, driving consistent execution, audit readiness, and risk mitigation across the account base
- Identify, troubleshoot, and resolve entry, release, and delivery blockers early, preventing delays, reducing exceptions, and protecting service commitments
- Coordinate cargo dispatch and final-mile delivery with preferred carriers, confirm delivery completion, and finalize rates and assessorial charges accurately
- Partner cross-functionally with operations, account management, and modal teams to protect import data integrity, elevate customer experience, and surface consultative opportunities
- Lead customer outreach initiatives that strengthen retention and support account growth, positioning yourself as a trusted customs advisor beyond day-to-day entry processing
- Recommend and help implement process and technology improvements that increase efficiency, improve quality, and enhance profitability
- Mentor and coach team members on brokerage products, SOPs, and best practices, modeling strong prioritization, sound decision-making, and high performance against timeliness and audit KPIs
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
