Senior Enterprise Transformation Professional

Humana

1d•$94,900 - $130,500•Remote

About The Position

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Our Change Management team is looking for someone strategic, highly organized, and ridiculously creative to craft internal communication change management plans that help sales agents and their leaders prepare for and adopt changes to products, processes, and technologies. As the Senior Enterprise Transformation Professional, you will support enterprise transformation initiatives that improve performance, efficiency, and strategic alignment. Here's what you'll do Sit at the table with stakeholders from Sales Leadership, Product Management, Customer Experience, Learning & Development, Marketing, Insurance, and Technology to learn what's changing, when, and who it impacts Develop marketing-style internal communications that generate excitement for employees and clarity for leaders about what's coming Use and experiment with different tactics and messaging for different audiences to raise awareness about how a change will impact their role or the roles they support, what to expect, and how to prepare now Foster and share thought leadership about the best ways to use communication to influence user adoption Plan, design, write, and manage emails, instant messaging campaigns, intranet sites (SharePoint), Teams channels, newsletters, presentations, reference guides, etc. How this is not like other communications roles This job isn't about communication. It's about how people change You won't just be developing and producing content. You'll shape strategy Your goal isn't to give someone information. It's to help them change their mind, their behavior, or their routine – and be excited about doing it Your job doesn't stop once communication is out the door. You pause, assess, and use data to adjust in real-time to continue shaping things while they're in flight You're embedded in the project team who's creating the change you're telling people about You'll personally deliver the big picture to people experiencing the change and present the outcome to their leaders You'll help design someone's journey through change and your communication will be their compass Use your skills to make an impact

Requirements

5 or more years of experience in change management, internal communications, organizational development, marketing communications or related work
Experience articulating complex messages in a simple manner and tailoring them to different audience needs (leader vs individual contributor vs customer)
Strategic thinker - can learn of a change, discern how it may impact people, then proactively develop a change communications strategy
Strategic planner - can determine and outline who needs to know what level of information at different points in time, and what method to communicate it to them.
Innovative thought leader - can effectively evaluate and advise on how different messaging, tactics, and media influence user adoption
Creative content developer - can use design principles to present meaningful information in a way that is visually engaging and easy to digest
Writer - can write polished announcements, emails, presentations, SharePoint site copy, or instructions that drive end-user excitement, clarity, and action
Presenter - can professionally present strategy, timeline, and big picture messaging to small or large groups and tactfully field questions
Detail-oriented and organized - can develop and manage a communication pipeline/calendar; report on weekly deadlines, status, and progress to leaders and stakeholders
Ability to interact with and defend their strategy or solution with senior management
Ability to foster partnerships and rapport across teams to build a communication network

Nice To Haves

Certified in change management, such as Prosci Change Practitioner
Proficient in SharePoint administration
Proficient in Power Automate workflows
Proficient in image design or editing software, such as Adobe Creative Cloud

Responsibilities

Sit at the table with stakeholders from Sales Leadership, Product Management, Customer Experience, Learning & Development, Marketing, Insurance, and Technology to learn what's changing, when, and who it impacts
Develop marketing-style internal communications that generate excitement for employees and clarity for leaders about what's coming
Use and experiment with different tactics and messaging for different audiences to raise awareness about how a change will impact their role or the roles they support, what to expect, and how to prepare now
Foster and share thought leadership about the best ways to use communication to influence user adoption
Plan, design, write, and manage emails, instant messaging campaigns, intranet sites (SharePoint), Teams channels, newsletters, presentations, reference guides, etc.