About The Position

This role sits at the heart of HeadFirst's Global Transformation Office. Your mission is to build the enterprise-wide change capability that enables transformation to succeed across Product & Technology and the wider business. Rather than supporting a single programme, you'll design the frameworks, methodologies, tools and ways of working that become the standard for change across the organisation. Working across regions, functions and leadership teams, you'll help embed practical approaches for change planning, stakeholder engagement, implementation readiness and adoption. You'll coach programme teams, challenge thinking, demonstrate what good looks like and continuously improve how HeadFirst delivers transformation. This is more than a traditional Change Manager role. You'll help build the capability that enables every future transformation initiative.

Requirements

  • Proven experience designing and embedding enterprise change capability within a complex organisation.
  • Experience working across international or global organisations with multiple regions and stakeholder groups.
  • Strong knowledge of Prosci, ADKAR, ACMP, CCMP or comparable change methodologies.
  • Experience supporting complex enterprise transformation programmes.
  • Excellent stakeholder engagement, facilitation and coaching skills.
  • Comfortable working with AI-enabled ways of working and modern collaboration platforms.
  • Strong communication skills and a pragmatic, delivery-focused mindset.

Nice To Haves

  • Experience supporting post-merger integration and organisational integration programmes.
  • Experience working within Product & Technology or digital transformation environments.
  • Experience establishing or evolving a Transformation Office or Enterprise PMO capability.

Responsibilities

  • Design, implement and continuously improve HeadFirst's enterprise change management framework, methodology and practical playbooks.
  • Develop scalable tools including change impact assessments, stakeholder mapping, readiness assessments, communication approaches, training and enablement plans, adoption metrics and continuous feedback loops.
  • Establish practical ways of working that make change management repeatable across programmes, products, acquisitions and strategic initiatives.
  • Coach programme teams, business leaders and regional stakeholders on leading successful organisational change.
  • Support implementation readiness for new products, services, operating model changes and enterprise transformation initiatives.
  • Build repeatable change approaches for acquisitions, integrations and future transformation programmes.
  • Measure adoption, business readiness and organisational effectiveness, using insights to continuously improve the enterprise change capability.
  • Identify opportunities to strengthen change delivery through AI, automation and modern collaboration tooling.
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