Enterprise Transformation Program Manager

Mosaic Service Partners•Washington, DC

6h•$130,000 - $150,000•Hybrid

About The Position

Mosaic Service Partners is seeking an Enterprise Transformation Program Manager to own and operationalize Mosaic's transformation agenda across our operating Brand Partners. Reporting to the SVP of Operations Excellence, you'll build the systems, plans, and coordination mechanisms that turn strategic transformation concepts into executed, adopted change. This is not a traditional PMO coordinator role. You sit at the center of how Mosaic runs transformation work and partner closely with the Executive Leadership Team, functional leaders, and field leadership to ensure change is sequenced intentionally, communicated clearly, and adopted without overwhelming operators. You develop the operational plans, maintain the enterprise visibility system, establish governance discipline, and orchestrate the weekly coordination that keeps transformation moving predictably. Success is measured by throughput, clarity, field adoption, and the absence of surprises and not by reports, templates, or meeting volume. You influence through analytical rigor, sound judgment, and credibility rather than formal authority. This role offers the opportunity to build foundational transformation capabilities as Mosaic scales from five to ten plus brands, with meaningful ownership and clear room to grow into team leadership as the company expands.

Requirements

3-5 years of experience in PMO, Program Management, Business Operations, or Continuous Improvement at a large, structured company.
Demonstrated ability to turn strategic concepts into detailed execution plans with clear sequencing, dependencies, and realistic timelines.
Experience coordinating multiple concurrent initiatives across cross-functional teams and managing dependencies without owning functional execution.
Strong analytical and diagnostic thinking; able to ask good questions, synthesize information, and develop operational points of view.
Proven ability to lead through influence, credibility, and clear judgment rather than formal authority.
Comfort building and maintaining standardized processes, templates, and governance structures that teams actually adopt and use.
Ability to balance rigor with scrappiness; doesn't need perfect information or processes to move forward.
Bachelor's degree required.

Nice To Haves

Experience in services-based, field-intensive, or multi-site organizations (hospitality, healthcare, QSR, retail, construction).
Exposure to high-growth or private equity-backed environments where speed, prioritization, and adoption mattered.
Familiarity with project management tools like Smartsheet, Monday.com, Asana, or similar platforms.
Experience orchestrating discovery sessions, diagnostics, or baseline assessments across multiple locations or brands.

Responsibilities

Turn strategic transformation concepts into detailed, sequenced project plans with clear owners, milestones, dependencies, and gates so teams execute with clarity and predictability.
Build and evolve the Control Tower so HQ and Brand Partners have real-time visibility into what's in flight, who owns it, when it lands, and how it impacts each brand. Ensure weekly data accuracy and use the system to surface patterns and risks proactively.
Design and launch standardized intake, charter, planning, and escalation processes that apply consistently across all brands. Establish weekly, monthly, and quarterly cadences so transformation work happens with predictable discipline.
Run weekly syncs with ELT and subject matter experts to review initiative status, surface issues early, and recommend sequencing adjustments. Monitor cumulative change load across all brands and flag overload before it happens.
Communicate transformation timing and sequencing logic so teams understand the "why" behind decisions. Anticipate adoption barriers, work with Brand Partners to reduce friction, and build credibility through consistent follow-through.