Senior Enterprise Systems Analyst

Chan Zuckerberg Initiative•Redwood City, CA

4d•Hybrid

About The Position

The Chan Zuckerberg Initiative (CZI) was founded in 2015 by Priscilla Chan and Mark Zuckerberg to harness the power of technology to pursue some of society’s most ambitious goals — from curing or preventing all disease to transforming how students learn. At CZI, you’ll join a deeply collaborative, mission-driven community where your work helps drive breakthroughs across our flagship nonprofit organizations, Biohub and Learning Commons. Whether enabling scientific breakthroughs via open science and AI-powered biology or strengthening the tools teachers and students rely on every day, your contributions help turn bold ideas into real-world impact. Our teams operate at the intersection of innovation and scale, building the infrastructure, partnerships, and capabilities that allow scientists, educators, and innovators to tackle some of the most complex challenges of our time — and to do so with urgency, integrity, and optimism. The Operations team is a key partner in enabling Biohub’s pioneering work to combine frontier AI with frontier biology to solve disease and Learning Commons’ mission to build AI infrastructure that aligns how students learn with the tools that shape their learning experiences. Operations includes our Central Tech, Finance, Marketing & Communications, People, and Real Estate / Workplace / Events / Facilities / Security (REWFS) teams. Together, these teams create the systems, programs, and experiences that empower our partners and colleagues across Biohub and Learning Commons to drive impact. This work requires strategic and operational rigor, creativity, and deep collaboration. Whether designing world-class employee experiences, safeguarding data and infrastructure, or shaping how we communicate our impact, Operations plays a critical role in helping deliver meaningful change at scale. Our Central Tech team provides technology and security support for CZI and our grantees. We believe that Engineering, IT and Security are most effective when in sync and learning from each other on a daily basis. Across our three pillars of Infrastructure, Security, and Grantee & Partner Support, we enable our teams to achieve their goals faster and more securely. We leverage technology to automate manual processes, constantly innovate to optimize operations, provide first-class support, and build solutions to enable the scale and execution of our business partners' strategies and initiatives. As a Senior Enterprise Systems Analyst, you will lead Salesforce platform initiatives end-to-end — from strategy and requirements through delivery and governance. This role requires both strong program management skills and hands-on Salesforce expertise, working across the Central Technology Team, stakeholders, and external partners to improve processes, enhance user experience, and drive innovation.

Requirements

8+ years of hands-on experience designing, developing, administering, and supporting large-scale Salesforce solutions, with deep expertise across Sales Cloud, Experience Cloud, and Service Cloud.
Salesforce Administrator Certification required, with advanced proficiency in Salesforce Flow.
Proven experience managing complex technical programs, translating business needs into scalable solutions, and leading change management through training, enablement, and rollout communications.
Ability to translate organizational strategy into a clear platform vision and communicate effectively with both technical and non-technical audiences.
Proficiency with Agile methodologies and tools such as Jira, Confluence, and Airtable.
Experience using AI-powered tools (e.g., ChatGPT, Claude, Gemini) to accelerate discovery and decision-making.

Nice To Haves

Experience with Agentforce, Einstein AI, Marketing Cloud, Data Cloud, CRM Analytics, user research, and AI governance is a plus.
Experience with Conga Contracts (Composer, Orchestrate), DocuSign integrations, Contract Lifecycle Management (CLM), Apex, Visualforce, JavaScript, GitHub, Gearset, Qualtrics, DocuSign Administration, or the philanthropy and grantmaking sector is a plus.

Responsibilities

Lead the planning, execution, and delivery of complex Salesforce platform initiatives, coordinating across IT, business units, and external partners.
Own and maintain the platform roadmap, prioritizing competing business unit requests using structured frameworks.
Define and track platform success metrics (adoption rates, user satisfaction, cycle time) to demonstrate impact and guide roadmap decisions.
Communicate tradeoffs and priorities clearly to stakeholders at all levels.
Lead the design, configuration, and development of Salesforce solutions, translating business needs into technical specifications.
Perform hands-on configuration, testing, and QA, resolving bugs and supporting smooth release and deployment.
Leverage Agentforce and Einstein AI to automate workflows, surface insights, and improve the internal user experience.
Maintain technical documentation and drive continuous improvement based on feedback.
Serve as a trusted advisor and central point of contact across business, technical, and vendor stakeholders.
Gather requirements, define project goals, and secure alignment across teams and the technology roadmap.
Maintain a regular product communication cadence (release notes, feature announcements, platform updates) to drive awareness and adoption.
Provide ongoing updates and manage expectations at all organizational levels.
Stay current on Salesforce releases and emerging capabilities (AI, Agentforce, Data Cloud), incorporating relevant features into platform strategy.
Maintain Salesforce certifications and share new capabilities with the internal team.
Ensure solutions align with enterprise architecture and security standards, minimizing technical debt.
Partner with stakeholders to identify AI automation opportunities and govern Agentforce agent deployment with security, legal, and leadership.
Identify risks and develop mitigation plans for Salesforce-related programs.
Ensure adherence to compliance, data security, and governance policies.
Manage vendor relationships and ensure SLAs are met.