Enterprise & Health Information Systems Analyst

Developmental Disabilities Resource Center • Lakewood, CO

6d • $92,000 - $115,000 • Onsite

About The Position

The DDRC IT team is looking for a collaborative, solutions-oriented professional to join us as the Enterprise & Health Information Systems Analyst. This role serves as the operational owner and administrator of DDRC's assigned health information and business applications, with primary responsibility for CareLogic, DDRC's electronic health record (EHR), and additional responsibility for other critical business systems including ERP/financial systems, HRIS platforms, or comparable SaaS applications. The ideal candidate is analytical, customer-focused, organized, and passionate about leveraging technology to support clinical, program, operational, financial, and administrative teams while ensuring systems remain secure, compliant, efficient, and aligned with DDRC's mission.

Requirements

• Bachelor's degree in Information Technology, Information Systems, Business, Healthcare Informatics, or a related field, or an equivalent combination of education and relevant experience.
• Minimum three (3) years of experience supporting, administering, or implementing business-critical applications while providing direct end-user support.
• Experience supporting enterprise applications such as EHR, ERP, HRIS, financial systems, or comparable SaaS platforms.
• Experience administering user roles, permissions, workflows, reports, forms, templates, notifications, or related application functionality.
• Experience troubleshooting application, access, reporting, workflow, data, and integration issues.
• Experience managing vendor relationships, support cases, escalations, software releases, or implementation activities.
• Working knowledge of role-based access controls, least-privilege principles, onboarding and offboarding procedures, segregation of duties, and information security practices.
• Strong analytical, troubleshooting, problem-solving, and organizational skills.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Excellent customer service and relationship-building skills.
• Ability to manage multiple priorities, work independently, and meet deadlines.
• Demonstrated integrity, professionalism, and sound judgment when handling sensitive information and organizational risk.
• Valid Colorado driver's license, acceptable driving record, and reliable transportation to support multiple organizational locations as needed.

Nice To Haves

• Experience administering CareLogic or another developmental disabilities, human services, behavioral health or healthcare EHR platform.
• Experience supporting Microsoft Dynamics GP (Great Plains) or other ERP/financial systems.
• Experience supporting SaaS solutions such as Paycom, Relias, expense management, learning management, mileage tracking, or similar business applications.
• Experience working in healthcare, behavioral health, developmental disability services, nonprofit organizations, or other regulated environments.
• Experience creating or modifying reports, dashboards, workflows, forms, templates, and data extracts.
• Familiarity with SQL, reporting tools, and data analysis techniques.
• Working knowledge of HIPAA privacy and security requirements, audit support activities, and internal controls.
• Familiarity with IT service management practices, ticketing systems, and application lifecycle management.

Responsibilities

• Serve as the primary technical administrator and operational owner for CareLogic and other assigned program and business applications. Configure and maintain application settings, roles, permissions, workflows, forms, templates, reports, notifications, and supported integrations.
• Monitor application performance, identify recurring issues, and coordinate resolution with vendors, managed service providers, and internal resources.
• Evaluate system utilization and recommend enhancements that improve efficiency, controls, compliance, and user experience.
• Support application selection, implementation, upgrades, enhancements, integrations, consolidation efforts, and retirements.
• Maintain an application inventory including ownership, vendor relationships, support contacts, renewals, dependencies, and risks.
• Partner with program, finance, HR, training, quality, and operational teams to gather and define business requirements, then design and implement application configurations, workflows, reports, forms, and support solutions that align with approved business needs.
• Design, develop, modify, test, maintain, and document reports, forms, workflows, dashboards, templates, and data extracts.
• Validate report logic, calculations, data integrity, and business requirements with stakeholders.
• Ensure the protection and appropriate handling of PHI, PII, employee data, financial information, and other sensitive data.
• Serve as the primary operational IT liaison for assigned software vendors, managing support, escalations, issue resolution, implementations, and vendor performance.
• Review and evaluate product releases, security notices, roadmaps, licensing and subscription changes, renewals, and end-of-support announcements.
• Support software licensing, subscriptions, renewals, vendor performance reviews, and Statements of Work (SOWs).
• Administer and monitor user access throughout the employee lifecycle, ensuring compliance with role-based access controls, segregation of duties, least-privilege principles, and approval requirements.
• Maintain documentation for access management activities, including requests, privileged accounts, exceptions, reviews, and remediation efforts.
• Support HIPAA compliance, audits, privacy requirements, and internal controls by identifying and escalating privacy, security, operational, financial, or clinical risks.
• Provide Level 2 support for application, workflow, reporting, access, and complex technology issues, and assist with Level 1 Service Desk activities during periods of increased demand.
• Document troubleshooting activities, resolutions, user communications, and knowledge transfer materials within the ticketing system.
• Participate in onboarding, offboarding, incident response, and business continuity activities while identifying and implementing improvements to training, processes, and system configurations.

Benefits

• Comprehensive benefits package include medical, dental and vision insurance.
• Short/Long term disability
• Flex Spending
• Life Insurance
• EAP
• 401k with employer match up to 3%
• Paid holidays
• Ability to accrue paid sick and vacation time.
• Mileage reimbursement at federal rate.
• Tuition reimbursement for benefit eligible employees who enroll in a degree program that is relevant to DDRC's mission statement - up to $2000 per year, 10% tuition discount at Colorado State University-Global Campus or Colorado Christian University.
• Eligibility to participate in the Public Student Loan Forgiveness (PSLF) Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level