Analyst, Enterprise Business Systems

Harbor Freight•Calabasas, CA

3d•Remote

About The Position

The Enterprise Business Systems Analyst (EBSA) will work within the Enterprise Process Improvement team to support Harbor Freight Tools' long-term vision to be the best place to work and the best place to shop. The EBSA provides day-to-day support for business systems, reporting, automation, and AI-enabled capabilities by assisting with system documentation, user support, testing, training, reporting, and implementation activities that help teams effectively use and adopt enterprise platforms and tools. This role helps maintain system documentation, collect and organize business and system information, prepare training and support materials, assist with testing and rollout activities, support business users, and ensure business systems information remains accurate and up to date. This role primarily supports Product Development, Project Management, Merchandising, Global Sourcing, Quality Assurance, Legal and Compliance, and Inventory through enterprise platforms such as Workfront and related business systems. The role may also support cross-functional business systems initiatives in Marketing, Supply Chain, Retail Operations, Finance, HR, and other areas based on business priorities and team capacity. This role partners with Enterprise Process Improvement to ensure business systems, reporting, automation, and AI-enabled solutions effectively support business processes, user needs, and operational objectives.

Requirements

Support for business systems, reporting, automation, and AI-enabled capabilities
Assisting with system documentation, user support, testing, training, reporting, and implementation activities
Maintaining system documentation
Collecting and organizing business and system information
Preparing training and support materials
Assisting with testing and rollout activities
Supporting business users
Ensuring business systems information remains accurate and up to date
Supporting Product Development, Project Management, Merchandising, Global Sourcing, Quality Assurance, Legal and Compliance, and Inventory through enterprise platforms such as Workfront and related business systems
Supporting cross-functional business systems initiatives in Marketing, Supply Chain, Retail Operations, Finance, HR, and other areas based on business priorities and team capacity
Partnering with Enterprise Process Improvement to ensure business systems, reporting, automation, and AI-enabled solutions effectively support business processes, user needs, and operational objectives.

Responsibilities

Build, maintain, and enhance reports, dashboards, and data views to support operational visibility, portfolio tracking, and leadership decision-making.
Monitor data quality, system usage, and reporting accuracy; identify issues, trends, and improvement opportunities for escalation.
Support portfolio and system health analysis across large user populations, including adoption, utilization, and performance insights.
Assist with system configuration updates, template maintenance, and content lifecycle management under manager direction.
Support testing, validation, implementation, release readiness, and documentation for system changes, enhancements, automations, and platform updates.
Maintain and update SOPs, training materials, knowledge bases, system documentation, and reusable support resources.
Support user training, onboarding, office hours, troubleshooting, and adoption activities for business systems and platform enhancements.
Partner with Process & Operations to support reporting, analysis, and system enablement needs tied to process execution.
Assist with documenting business requirements, user requests, workflows, and process information to support system enhancements and platform improvements.
Provide frontline system support, including user questions, troubleshooting, issue triage, and escalation coordination.
Track support requests, enhancement requests, issues, action items, and follow-up activities to help ensure timely resolution and communication.
Identify opportunities to reduce manual work through reporting improvements, automation support, or standardization.
Support AI, automation, pilot, sandbox testing, and proof-of-concept activities through testing, documentation, training, validation, and user feedback.
Contribute to continuous improvement initiatives across systems and workflows by supporting analysis, documentation, communication, and rollout activities.