Analyst, Business Systems

Fraser Health • Surrey, BC

11d • Onsite

About The Position

The Health Informatics – Clinical Ancillary Services portfolio is seeking a Temporary Business Systems Analyst to support a diverse portfolio of clinical systems across Pharmacy, Laboratory, Renal, Medicine, Health Information Management (HIM), and Forensic Nursing Services at Fraser Health. As a Business Systems Analyst in Health Informatics – Acute Care, you will work in close collaboration with clinical teams, technology partners, and external vendors to ensure the effective operation and ongoing enhancement of key healthcare applications within Fraser Health's acute care hospitals. Responsibilities include analyzing clinical and business requirements, translating needs into technology solutions, and supporting system implementations and operational initiatives to deliver safe, efficient, and high-quality patient care. This role demands strong analytical thinking, effective communication, and advanced problem-solving skills, complemented by experience in working with healthcare applications and a wide range of technical environments, including networked instruments, middleware, interfaces, and associated infrastructure technologies. The Analyst, Business Systems, Health Informatics - Acute Care and Clinical Support, is responsible for providing a range of business and systems analysis and support services to the acute care and clinical support areas within Fraser Health. Analyzes business process re-engineering concepts and methods, with respect to health informatics, and develops, implements, and maintains health information systems and business practices pertaining to electronic health information capture and utilization. Ensures the development of the electronic health records for Fraser Health.

Requirements

• A bachelor’s degree in health information systems management or a related field.
• 2 to 4 years of recent, relevant experience in business and systems analysis within a medium to large organization.
• Familiarity with clinical applications used in hospital settings.
• Experience with HL7 integration (e.g., BizTalk), FHIR, or DICOM.
• Proven ability to independently manage small-scale projects, ideally involving Meditech integration.
• Strong clinical stakeholder engagement skills.
• Demonstrated knowledge of electronic health information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

Nice To Haves

• Knowledge of Fraser Health processes, downstream clinical applications, and end-to-end clinical and system workflows is a significant asset.
• Experience in various Cardiac programs is an advantage.
• Experience with acute care electronic health information systems, such as the Meditech system, is preferred.
• An equivalent combination of education, training, and experience will also be considered.

Responsibilities

• Support a portfolio of specialized clinical systems across Pharmacy, Laboratory, Renal, Medicine, HIM, and Forensic Nursing Services.
• Collaborate with clinical stakeholders, technical teams, and vendors to deliver technology solutions that support patient care.
• Facilitate meetings and discussions for project initiatives, system implementations, upgrades, and operational support activities.
• Gather, analyze, and document business, clinical, and technical requirements, leveraging project management methodologies and systems development life cycle.
• Create and maintain documentation including privacy and security documents, implementation and test plans, and support materials.
• Coordinate and support testing activities, including User Acceptance Testing (UAT) and production readiness activities.
• Investigate production system issues through troubleshooting, root cause analysis, and collaboration with technical support teams and vendors to resolve incidents.
• Support system integrations and data exchange processes between clinical and enterprise systems.
• Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
• Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
• Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
• Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
• Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes.
• Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
• Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
• Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
• Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
• Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
• Performs other related duties as required.

Benefits

• Competitive salary and comprehensive health benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level