Senior Enterprise Operations Center Specialist
About The Position
DMI is seeking a Senior Enterprise Operations Center Specialist to join us. Duties and Responsibilities: Supervise personnel engaged within the Enterprise Operations Center Manage operations in a multi-shift staffing model Participate in root-cause analysis of complex problems Perform technical project assignments including assessing and resolving issues and report development Provide daily technical and administrative supervision and direction to support staff Ensure support staff has full understanding of duties and responsibilities Lead advanced troubleshooting efforts for complex incidents Coordinate with infrastructure teams on problem resolution Develop and maintain operational procedures and runbooks Monitor team performance and provide mentorship Support continuous improvement initiatives
Requirements
- Minimum 5 years of related experience providing in-depth knowledge and expert support to an enterprise operations center
- Experience managing operations teams in a shift environment
- Proven supervisory and leadership capabilities
- Knowledge of complex problem analysis and resolution
- Understanding of IT infrastructure and monitoring technologies
- Bachelor's degree from an accredited institution or equivalent professional experience
- Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
- Must be a U.S. Citizen
Nice To Haves
- ITIL Practitioner or Managing Professional certification
- Experience with incident, problem, and change management
- Knowledge of root cause analysis methodologies
- Strong leadership and team management skills
- Excellent communication and coordination abilities
- Experience with performance metrics and operational reporting
Responsibilities
- Supervise personnel engaged within the Enterprise Operations Center
- Manage operations in a multi-shift staffing model
- Participate in root-cause analysis of complex problems
- Perform technical project assignments including assessing and resolving issues and report development
- Provide daily technical and administrative supervision and direction to support staff
- Ensure support staff has full understanding of duties and responsibilities
- Lead advanced troubleshooting efforts for complex incidents
- Coordinate with infrastructure teams on problem resolution
- Develop and maintain operational procedures and runbooks
- Monitor team performance and provide mentorship
- Support continuous improvement initiatives
Benefits
- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Annual awards
- Service anniversaries
- Referral bonuses
- Peer-to-peer shoutouts
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
