SENIOR ENTERPRISE ONBASE ADMINISTRATOR
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated professional to join their Division of Technology Services (DTS) team as a Systems/Network Engineer. This position will serve as a Senior Enterprise OnBase Administrator. The role involves assisting with daily support, maintenance, governance, and customer service of OnBase systems, including various OnBase Modules, SQL Monitor, and applicable integrations such as Okta Workforce and/or Active Directory. This includes configuration within these systems and integrations as requested. Daily activities include supporting divisions, prioritizing and distributing tickets, and configuration of policies. Other duties include configuration and troubleshooting of complex issues, support strategy sessions, providing industry best practice guidance to leadership, and participating in projects to extend automation opportunities. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Requirements
- Knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise
- Knowledge of SQL Management Studio
- Knowledge of Advanced information system configuration management
- Knowledge of Active Directory, Group Policy, Certificate Services, Okta and in-house developed applications utilized in the enterprise
- Knowledge of Installing of PC Software
- Knowledge of Evaluating and testing of emerging technologies
- Knowledge of OnBase Troubleshooting Tools, OnBase Reporting Dashboards, OnBase Workview/Workflow
- Knowledge of Unity Scripts
- Knowledge of API integration
- Skills in Strong customer service
- Skills in Excellent interpersonal communication, written and oral
- Skills in Expert troubleshooting
- Skills in Analyzing existing performance trends and recommend adjustments or changes where required
- Skills in Developing and writing technical documentation
- Ability to Balance, prioritize and organize multiple tasks
- Ability to Work collaboratively in teams and across organizations
- Ability to Synthesize feedback and adjust plans accordingly
- Ability to Build strong relationships inside and outside the organization
- Ability to Perform advanced design, maintenance and repair of servers
- Bachelor's degree or 8 years of extensive experience in systems engineering (or equivalent experience).
- Must possess and retain a current, valid class-appropriate driver’s license.
- Must successfully pass background and reference checks.
- Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Must apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets DES requirements for a Level One card.
Nice To Haves
- N/A
Responsibilities
- Maintain, monitor and update OnBase configurations, including integration creation and support.
- Troubleshoot issues within the environment.
- Prioritizes and plans work activities and sets goals and objectives.
- Conducts daily Event Viewer analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious activity.
- Performs system analysis, designs, constructs and tests infrastructure.
- Identifies opportunities and implements solutions to improve efficiency and reduce waste.
- Creates process documentation for internal use.
- Participates in meetings, support strategy session and work groups to streamline processes for efficiency.
- Reviews configuration change proposals for compliance to established standards, guidelines, and policies.
- Provides guidance, assistance, training, and documentation for process solutions.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
