Senior Enterprise Customer Success Manager (CSM)
About The Position
We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by Notable Capital, CRV and Heavybit. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform. Imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker! Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources. LocalStack has a large and active developer community with over 100k active users worldwide and 290M+ downloads to date. Our customer base ranges from SMBs to Global Fortune 500 companies. We are sustainably growing our globally distributed team across sectors. LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a main engineering office in Vienna/Austria 🇦🇹 and remote team members from 🇺🇸the US, 🇫🇷FR, 🇬🇧UK, 🇨🇦CA, 🇪🇸ES, and many more countries.
Requirements
- 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS.
- Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams.
- Experience leading 10-20 enterprise accounts, working with Ic to C level stakeholders
- Past executive presence to lead renewal conversations, QBRs, and value discussions
- Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning.
- Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required).
- Familiarity with HubSpot and other CS/CRM platforms.
Nice To Haves
- Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions.
Responsibilities
- Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform
- Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal.
- Ensure customers are actively using core use cases with demonstrated, measurable value.
- Continuously identify and influence meaningful expansion opportunities through account insight and engagement.
- Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product.
Benefits
- Competitive salary
- Annual company retreat
- 2 extra company-wide holidays
- Unlimited PTO
- 401K and private medical
- Friendly and inclusive workplace culture (community guilds and online company events)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
