Senior Enterprise Applications Engineer

Greenberg Traurig•Atlanta, GA

1d•Hybrid

About The Position

Greenberg Traurig is hiring a Senior Enterprise Applications Engineer for its Technology Team in the Atlanta office. The role is hybrid and reports to the Deputy Chief Information Officer. The engineer is a technical owner for business-critical legal and enterprise applications operating across on-premises, cloud, and hybrid environments. The position engineers, administers, integrates, secures, and supports platforms used by attorneys and business professionals, particularly financial management, time entry, risk and compliance, workflow, collaboration, and reporting systems. This position combines hands-on engineering with technical leadership. It works across applications, databases, identity, infrastructure, integration, and vendor boundaries to maintain reliable services and deliver technology initiatives. The engineer is expected to own complex issues, manage application lifecycles, document solutions, and partner effectively with Technology teams, business stakeholders, software vendors, and consultants. The role participates in an on-call or escalation rotation and may require planned work outside normal business hours for maintenance, deployments, or critical incidents. The work may involve moving around the work area to meet with colleagues or retrieve assignments, and may also require sitting for extended periods. Manual dexterity is needed to use a telephone, enter computer data, handle objects, and operate tools.

Requirements

Strong knowledge of enterprise application engineering and support in on-premises, SaaS, cloud-connected, and hybrid environments.
Strong experience with legal technology ecosystems, including financial management, time entry, new business intake, conflicts, document management, ethical walls, records, document production, workflow, and attorney productivity platforms.
Solid Microsoft SQL Server skills using SSMS and T-SQL, including troubleshooting, security, SQL Server Agent, backup and recovery, performance, reporting, and application database support.
Working knowledge of Microsoft 365, Microsoft Entra ID, Active Directory, Group Policy, SharePoint, Intune, Windows Server, and modern authentication.
Proficiency with PowerShell and experience automating administrative, monitoring, testing, and deployment tasks.
Good understanding of DNS, DHCP, IP addressing, subnets, VLANs, load balancing, proxies, firewalls, TLS certificates, service accounts, MFA, Zero Trust, endpoint security, and EDR as they affect enterprise applications.
Ability to map complex application dependencies and data flows, assess downstream impact, and troubleshoot systematically across multiple technology layers.
Knowledge of application lifecycle management, ITIL practices, release and change management, incident and problem management, testing, configuration management, business continuity, and disaster recovery.
Excellent written and verbal communication skills, including the ability to explain technical concepts and risk to attorneys, business professionals, Technology leadership, vendors, and consultants.
Strong project management, organizational, analytical, and decision-making skills, with the ability to remain calm and effective during major incidents.
Bachelor’s degree in information systems, computer science, engineering, or a related discipline, or equivalent practical experience.
15 or more years of experience engineering, administering, integrating, or supporting enterprise applications.
Experience serving as a senior technical resource for business-critical applications and integrations in a complex, multi-office environment.
Ability to work evenings and weekends for planned maintenance and critical incidents and coordinate work across time zones when business needs require.

Nice To Haves

Azure SQL experience.
Experience with Azure or other cloud services.
Familiarity with APIs, JSON/XML, REST/SOAP, middleware, and secure file transfer.
Law firm or professional services experience; direct experience supporting attorneys, Finance, Accounting, Billing, Records, Risk, or other legal business functions is highly desirable.
Hands-on experience with one or more major legal platforms, such as iManage, Intapp, Aderant, Elite, BigHand, Litera, Emburse/Chrome River, or comparable products.
Demonstrated experience with application upgrades, migrations, cloud transitions, integrations, production implementations, and Tier III problem resolution.
Microsoft, ITIL, SQL, Azure, or relevant vendor certifications.

Responsibilities

Own assigned enterprise applications through their lifecycle, including technical discovery, architecture, configuration, implementation, testing, deployment, monitoring, optimization, upgrades, patching, migration, and retirement.
Engineer and support legal technology platforms, including iManage or NetDocuments, Intapp applications, Aderant or Elite financial systems, BigHand, Litera, Emburse/Chrome River, time-entry, document-production, records, workflow, and related products.
Administer and troubleshoot client/server, web, SaaS, and hybrid applications and supporting components such as Windows Server, web services, scheduled services, certificates, authentication, file systems, databases, and cloud connectors.
Serve as an escalation point for incidents spanning applications, Microsoft SQL Server, integration, identity, endpoint, network, security, infrastructure, and vendors.
Administer Microsoft SQL Server and Azure SQL components supporting enterprise applications, including connectivity, permissions, jobs, backups and restores, queries, stored procedures, reporting, performance analysis, and data integrity.
Configure and support identity and access controls using Active Directory, Microsoft Entra ID, SSO, SAML/OIDC, MFA, service accounts, role-based access, ethical walls, least privilege, and application-specific security models.
Plan and execute application upgrades, cloud migrations, consolidations, and new implementations; coordinate prerequisites, test plans, change records, validation, rollback, communications, and production-readiness reviews.
Partner with Information Security, Infrastructure, Cloud, Network, Endpoint Engineering, Service Desk, Finance, Accounting, Records, Risk, Knowledge Management, and other teams to deliver secure and supportable solutions.
Monitor application health, interfaces, batch jobs, synchronization, capacity, performance, logs, backups, and vendor service status; develop alerts and operational checks to identify failures before they affect operations.
Use PowerShell and SQL automation for administration, validation, deployment, reporting, and support tasks while maintaining appropriate controls, logging, and recoverability.
Apply secure engineering practices to application configurations and integrations, including vulnerability remediation, TLS certificates, encryption, secrets management, audit logging, data protection, business continuity, and disaster recovery.
Manage technical relationships with software vendors and implementation partners by opening and driving support cases, evaluating proposed changes, reviewing technical documentation, coordinating maintenance, and pursuing resolutions.
Develop and maintain architecture diagrams, configuration standards, support runbooks, installation records, test evidence, known-error articles, recovery procedures, and knowledge-transfer materials.
Participate in project planning, effort estimation, technical design reviews, change control, incident response, and problem management, and provide recommendations based on operational risk, supportability, security, and business value.
Create and deliver presentations to technical and non-technical audiences, appear on camera for meetings with colleagues and vendors, and perform other duties as assigned.
Participate in an on-call or escalation rotation and perform planned work outside normal business hours when required for maintenance, deployments, or critical incidents.