Senior Enterprise Analysis Manager (Special Duty)

King County•Chinook Building 401 5th Avenue Seattle, WA

1d•Hybrid

About The Position

We are pleased to announce a Senior Enterprise Analysis Manager Special Duty opportunity with King County Department of Information Technology (KCIT)! This position is open to current internal KCIT employees only as a Special Duty opportunity. Special Duties are only available to career service employees who have passed their initial probation period. It is important to note that you must get approval from your current supervisor/manager to accept a Special Duty assignment. We encourage you to discuss this with your current supervisor/manager before applying. The Senior Enterprise Analysis Manager supervises and manages a group of Business/Systems Analysts (BSA). The BSA team enables change by defining needs and recommending solutions that deliver value to King County stakeholders. This role is pivotal in managing team members directly, staffing various projects, and maintaining and improving the overall service offerings provided by the BSA team. As a strategic leader, this position will collaborate with King County customers, KCIT leadership, Customer Success Managers, cross-functional teams, and technical experts to deliver innovative solutions and align technology strategies with organizational goals. This position demands a dynamic leader who can motivate and mentor team members, set clear goals and expectations, provide performance management, and serve as a trusted escalation point—all while championing excellence in customer experience. About King County Department of Information Technology (KCIT) King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners. Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

Requirements

At least seven years of experience in a business or technology role delivering business solutions and software development products/projects
Three years of leadership experience with a team of analysts or like-role
Demonstrated ability in establishing and maintaining effective relationships with agency partners, building trust and rapport, gaining respect
Ability to develop and oversee priority setting and the implementation of work plans in a well-organized manner, with competing project priorities, anticipating and adjusting for problems and roadblocks
Fluent in Agile concepts and principles
Expertise with Azure DevOps or other Requirements Management tool
Skill in clearly articulating technical information to a wide audience of business leaders, IT professionals, and non-technical personnel in a manner that is understandable to all
Demonstrated ability to make good decisions about how potential ideas will play out based upon a mixture of analysis, wisdom, experience and judgment.
Skill in negotiation and the ability to work collaboratively, maneuvering through complex situations effectively getting things done both through formal and informal channels.
Expert facilitation and advanced communication skills.
Demonstrated ability to correspond verbally and in writing to customers and coworkers at all levels.
Skill in clearly articulating technical information to a wide audience of business leaders, IT professionals, and non-technical personnel in a manner that is understandable to all.
Both verbal and written skills to develop documentation, presentations, and reports that can be used for analysis and/or to mentor and train others.
Demonstrated ability to design, collaborate and deliver services from ideation to production.
Sought by others for advice and solutions, making good decisions and/or stepping up to conflicts using rigorous logic and methods to solve difficult problems with effective solutions.
Ability to analyze business requirements, investigate issues, and implement solutions to meet business requirements.
Propose changes that would streamline and optimize business processes.
Demonstrated ability to design, collaborate and deliver services from ideation to production.
Sought by others for advice and solutions, making good decisions using rigorous logic and methods to solve difficult problems with effective solutions.

Nice To Haves

IIBA Membership and tracking advancement to completion of certification of CCBA or CBAP
Completion of IIBA Endorsed Education Provider certification also acceptable
Scrum (e.g. CSM and/or CSPO), SAFe, or Change Management certification(s)

Responsibilities

Oversees team of analysts in our Business Advisory Services division. Analysts may serve in traditional analysis roles, change management analyst roles, or in Scrum Master or Proxy Product Owner roles on Scrum teams.
Leads and mentor staff.
Sets objectives and goals for team.
Manages, monitors and reports performance.
Conducts performance appraisals, provide coaching and feedback, and related personnel management.
Liaises with Technology and Business Managers to develop clear and efficient methods of staff development, customer service communications, product planning, prioritization and delivery.
Provides consultant, engages, interacts and manages customer relationships to ensure expectations are well defined, met/exceeded, and clearly communicated.
Ensures prompt, complete, and clear customer communication.
Is responsible for the evaluation of resource requests and the quality of the effective analysis strategies to execute work and deliver solutions.
As the leader of the Analysis team, builds an understanding and cultivates a departmental and/or customer vision for products, projects, and initiatives – leveraging product/portfolio roadmaps, organizational priorities, project business cases, etc. to drive work further with clarity and consensus.
Makes recommendations on and facilitate changes to methodologies, processes and procedures, specifically analysis tools, techniques, and work product.
Delivers technical and non-technical presentations, proposals and briefings.
Other duties as assigned