Senior Enterprise Account Manager

Frontify•New York, NY

1d•Hybrid

About The Position

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.

Requirements

Able to work on-site at our New York City office in Soho twice a week.
6+ years of B2B SaaS experience in enterprise account management or sales.
Proven record of success managing and expanding large, complex customer relationships within the US market.
Interested in working with enterprise marketing, brand, or creative technology solutions.
Build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.
Combine strategic thinking with commercial acumen and a deep focus on customer value.
Operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.
Thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.

Responsibilities

Own expansion and renewal based targets, with a focus on upsells/cross-sells.
Manage a portfolio of enterprise customers across the US, driving revenue growth and retention.
Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.
Build and maintain strong relationships with key stakeholders, from operational users to C-level executives.
Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.
Negotiate contracts with a focus on long-term partnership health and sustainable growth.
Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.