Senior Enterprise Account Manager
About The Position
Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. As a Senior Enterprise Account Manager, your focus will be on building and strengthening strategic relationships with Frontify’s most valued enterprise customers across North America. You’ll join a newly established team, giving you a unique opportunity to shape how we work, influence our approach, and create a lasting impact on Frontify’s growth.
Requirements
- Able to work on-site at our New York City office in Soho twice a week.
- 6+ years of B2B SaaS experience in enterprise account management or sales.
- Proven record of success managing and expanding large, complex customer relationships within the US market.
- Interested in working with enterprise marketing, brand, or creative technology solutions.
- Build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.
- Combine strategic thinking with commercial acumen and a deep focus on customer value.
- Operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.
- Thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.
Responsibilities
- Own expansion and renewal based targets, with a focus on upsells/cross-sells.
- Manage a portfolio of enterprise customers across the US, driving revenue growth and retention.
- Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.
- Build and maintain strong relationships with key stakeholders, from operational users to C-level executives.
- Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.
- Negotiate contracts with a focus on long-term partnership health and sustainable growth.
- Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
- Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.
Benefits
- Medical, dental, and vision coverage with fully company-paid plan options
- 401k with 5% matching
- A minimum of 25 days of PTO per year
- Paid educational and wellbeing days off
- Parental, bereavement, and sick leave
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Weekly free office lunch
- Workation: Work from inspiring locations around the world (45 days annually)
- Invite to our summer company meet-up
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
