Senior Engineering Program Manager - AI/ML, Apple Services Engineering

Apple • Cupertino, CA

4h

About The Position

Apple Services Engineering (ASE) is an exciting & dynamic organization with customers in 155 countries, producing innovative products in a fast-growing marketplace for music, video, podcasts, books - and, of course, apps. This is a hands-on position where you will be involved in requirements analysis, functional and technical design discussions, testing, proof-of-concept, working with partners, and more. This is not a task-based job; you will be responsible for successful outcomes and delivery. Strong fundamentals are a requirement but you have to have more. You take responsibility; you feel a personal stake in the products you ship; you communicate responsibilities and scope clearly; you value integrity; you know how things work; you work for the success of the entire team; you thrive in uncertainty and strive to bring order to it; you have deep wisdom & judgement; you keep your eye on the ball; you build strong relationships; you are constantly looking to improve yourself and your team; you’re prescient; and you have shipped products which millions of customers have used.

Requirements

• 5+ years of program management experience, including experience taking features through the complete software development and ML life cycle with multiple stakeholders.
• Demonstrated experience managing end-to-end Machine Learning projects. This includes understanding the full ML lifecycle from data acquisition, feature engineering, model training, evaluation, deployment, monitoring, and iterative improvement.
• BA/BS in Computer Science, Computer Engineering, or similar field or relevant industry experience.

Nice To Haves

• Experience to execute cross-functional and cross-organization project management - ability to work across diverse teams, navigate organizational landscape, build relationships and drive project delivery.
• Ability to understand and extract action plans from complex technical discussions & translate into succinct messaging for multi-functional and executive status reporting.
• Built global products by collaborating across Product, Engineering, Data Sciences, Analytics, Design and other key partners.
• Consistent track record of shipping complex customer-facing and backend engineering projects under demanding timelines.
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings).
• Best-in-class communication and presentation skills (written & verbal) to all levels of an organization.
• Be able to work with ambiguity, organize & create order.

Responsibilities

• Drive the end-to-end delivery of large-scale, cross-functional Machine Learning (ML) and Generative AI (GenAI) programs and features within Apple Media Products (AMP).
• Lead the strategic planning, execution, and delivery of multiple concurrent ML/GenAI features, encompassing scope definition, requirements gathering, timeline management, and resource allocation.
• Cultivate strong collaborative relationships with cross-functional partners (Design, Engineering, Data Science, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations) to define product roadmaps and manage the feature intake pipeline.
• Spearhead initiatives to optimize feature development and execution processes within the Apple Media Products organization, driving continuous improvement.
• Contribute to the overall ML/GenAI strategy for AMP, effectively communicating program status, risks, and mitigation plans to stakeholders at all levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree