Senior Engineering Manager

Best Buy • Richfield, MN

2d • $121,050 - $216,650 • Hybrid

About The Position

As the Senior Engineering Manager, you will lead a team of engineers building and operating critical customer-facing fulfillment experiences across web and mobile channels. You will drive technical strategy, delivery execution, operational excellence, and engineering culture for experiences connecting customers with real-time fulfillment and inventory capabilities. You will partner with product, UX, architecture, and engineering leaders to define roadmaps, deliver innovative experiences, and ensure platform reliability, scalability, accessibility, and performance. You will foster ownership, continuous improvement, and collaboration while coaching and developing a high-performing engineering organization.

This is a hybrid role. You are required to work in the office at Best Buy’s headquarters Monday through Thursday and virtually from home or another non-Best Buy location on Fridays. Specific work arrangements vary by role and team; the recruiter or hiring manager will provide more details during the hiring process.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field, or an equivalent combination of education and/or experience.
• At least 5 years of relevant software engineering experience building and supporting modern web applications and distributed systems.
• At least 4 years of experience developing applications using modern web technologies such as React, React Native, Next.js, Node.js, JavaScript/TypeScript, GraphQL, and related frameworks.
• At least 2 years of experience managing and/or leading engineering teams, including day-to-day people leadership, coaching, and career development.
• Experience delivering customer-facing digital products in Agile environments using modern software development lifecycle practices.
• Experience with observability and monitoring platforms such as Splunk, Kibana, OpenSearch, Grafana, Dynatrace, or similar tools.
• Experience building and operating applications in cloud environments such as Google Cloud Platform (GCP), AWS, or similar platforms.
• Experience with API-driven architectures, integration patterns, CI/CD, and automated testing.
• Strong written and verbal communication skills, with the ability to influence technical and business stakeholders.

Nice To Haves

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• At least 7 years of relevant professional experience.
• Experience leading teams responsible for large-scale customer-facing e-commerce, digital commerce, or retail experiences.
• Experience managing engineering teams, including hiring, organizational planning, performance management, coaching, and talent development.
• Experience with React, React Native, Next.js, Node.js, GraphQL, and modern frontend architecture patterns.
• Experience optimizing user experience performance metrics, including page load times, responsiveness, and reliability at scale.
• Experience leading teams through complex production incidents and driving long-term operational improvements.
• Experience supporting highly visible customer journeys such as shopping, fulfillment, inventory availability, checkout, or order management.
• Experience working with fulfillment, inventory, supply chain, commerce, or omnichannel retail technology domains.
• Experience leveraging AI-powered development tools and modern engineering practices to improve team effectiveness and software quality.
• Experience delivering solutions across multiple products, teams, and platforms with complex organizational dependencies.

Responsibilities

• Lead and develop engineering teams responsible for Fulfillment Experience capabilities across web, mobile, and hybrid application platforms, fostering accountability, innovation, and customer obsession.
• Define and execute the technical vision and roadmap for customer-facing fulfillment experiences, including product availability, fulfillment options, add-to-cart, location preferences, and trade-in experiences.
• Partner with Product Management, UX, Architecture, Commerce, FAIR platform teams, and business stakeholders to align technology investments with business outcomes and customer needs.
• Drive delivery across multiple initiatives by managing priorities, dependencies, risk, team capacity, and execution plans while promoting Agile, CI/CD, and modern engineering practices.
• Provide technical leadership for customer-facing applications built with technologies such as React, React Native, Next.js, Node.js, GraphQL, and cloud-native platforms.
• Set high standards for application performance, accessibility, usability, reliability, and scalability.
• Lead operational excellence, including production support, incident management, root cause analysis, observability, and continuous improvement.
• Coach and mentor engineers and emerging technical leaders; support hiring, performance management, career development, and succession planning.
• Collaborate with FAIR platform teams and enterprise engineering partners to integrate customer experiences with fulfillment, availability, inventory, and reservation systems.
• Use AI-assisted development practices, engineering metrics, and modern tooling to improve productivity, quality, and delivery speed.
• Support major product launches and high-demand shopping events by ensuring resiliency, scalability, and operational readiness of customer-facing fulfillment experiences.

Benefits

• Competitive pay.
• Generous employee discount.
• Physical and mental well-being support.
• Leaves of absence and potential pay sources based on eligibility.
• Paid time off (vacation or PTO), subject to eligibility and employment circumstances.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior