Senior Engineering Manager

Best Buy • Richfield, MN

1d • Hybrid

About The Position

The Senior Engineering Manager leads a team responsible for building and operating customer-facing fulfillment experiences across web, mobile, and hybrid application platforms. The role sets technical strategy, executes delivery, promotes operational excellence, and develops engineering culture for experiences connecting customers with real-time fulfillment and inventory capabilities. It partners with product, UX, architecture, engineering, and business stakeholders to define roadmaps and deliver reliable, scalable, accessible, high-performing experiences while coaching and developing a high-performing organization.

The position is hybrid: work in Best Buy’s headquarters office Monday through Thursday and virtually from home or another non-Best Buy location on Fridays. Specific arrangements vary by role and team; the recruiter or hiring manager will provide further details.

The manager oversees technical direction and delivery for capabilities such as product availability, fulfillment options, add-to-cart, location preferences, and trade-in experiences. The role supports production operations and major launches, including high-demand shopping events, and uses engineering metrics, AI-assisted development practices, and modern tooling to improve productivity, quality, and delivery speed.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or an equivalent combination of education and/or experience.
• At least 5 years of relevant software engineering experience building and supporting modern web applications and distributed systems.
• At least 4 years of experience developing applications using modern web technologies such as React, React Native, Next.js, Node.js, JavaScript/TypeScript, and GraphQL.
• At least 2 years of experience managing and/or leading engineering teams, including day-to-day people leadership, coaching, and career development.
• Experience delivering customer-facing digital products in Agile environments using modern software development lifecycle practices.
• Experience with observability and monitoring platforms such as Splunk, Kibana, OpenSearch, Grafana, Dynatrace, or similar tools.
• Experience building and operating applications in cloud environments such as Google Cloud Platform (GCP), AWS, or similar platforms.
• Experience with API-driven architectures, integration patterns, CI/CD, and automated testing.
• Strong written and verbal communication skills, with the ability to influence technical and business stakeholders.

Nice To Haves

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• 7 or more years of relevant professional experience.
• Experience leading teams responsible for large-scale customer-facing e-commerce, digital commerce, or retail experiences.
• Experience managing engineering teams, including hiring, organizational planning, performance management, coaching, and talent development.
• Experience with React, React Native, Next.js, Node.js, GraphQL, and modern frontend architecture patterns.
• Experience optimizing user experience performance metrics, including page load times, responsiveness, and reliability at scale.
• Experience leading teams through complex production incidents and driving long-term operational improvements.
• Experience supporting highly visible customer journeys such as shopping, fulfillment, inventory availability, checkout, or order management.
• Experience in fulfillment, inventory, supply chain, commerce, or omnichannel retail technology domains.
• Experience using AI-powered development tools and modern engineering practices to improve team effectiveness and software quality.
• Experience delivering solutions across multiple products, teams, and platforms with complex organizational dependencies.

Responsibilities

• Lead and develop engineering teams responsible for fulfillment experience capabilities across web, mobile, and hybrid application platforms.
• Define and execute the technical vision and roadmap for customer-facing fulfillment experiences, including product availability, fulfillment options, add-to-cart, location preferences, and trade-in experiences.
• Partner with Product Management, UX, Architecture, Commerce, FAIR platform teams, and business stakeholders to align technology investments with business outcomes and customer needs.
• Manage priorities, dependencies, risk, team capacity, and execution plans across multiple initiatives while promoting Agile, CI/CD, and modern engineering practices.
• Provide technical leadership for customer-facing applications built with technologies such as React, React Native, Next.js, Node.js, GraphQL, and cloud-native platforms.
• Establish high standards for application performance, accessibility, usability, reliability, and scalability.
• Lead production support, incident management, root cause analysis, observability, and continuous improvement efforts.
• Coach and mentor engineers and emerging technical leaders, and support hiring, performance management, career development, and succession planning.
• Coordinate with FAIR platform and enterprise engineering teams to integrate customer experiences with fulfillment, availability, inventory, and reservation systems.
• Use AI-assisted development practices, engineering metrics, and modern tooling to improve productivity, quality, and delivery speed.
• Support major product launches and high-demand shopping events by ensuring customer-facing fulfillment experiences are resilient, scalable, and operationally ready.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support
• Leaves of absence and potential pay sources, subject to eligibility and applicable regulations
• Paid time off (vacation or PTO), subject to employment and other stated eligibility factors
• Certain roles may be eligible for incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior