Senior Engineering Manager, Servicing

Upstart

21d•$195,300 - $270,400•Remote

About The Position

Upstart is a leading AI lending marketplace that partners with banks and credit unions to expand access to affordable credit through technology. The Servicing teams at Upstart play a critical role in supporting borrowers throughout the life of their loan, ensuring a smooth, transparent, and empathetic experience. These teams are also vital to Upstart's financial performance by proactively preventing delinquency, managing operational costs, and continuously improving the servicing platform. This role involves leading a team of 12+ engineers across two squads, collaborating with Product, Risk, and Operations to develop resilient and scalable technical solutions. The position focuses on driving architectural clarity, developing high-performing teams, and building systems that balance speed, reliability, and compliance, reporting to a Senior Director of Engineering.

Requirements

10–15 years of software engineering experience, with 4–7 years in engineering management roles.
Deep technical expertise in distributed systems, APIs, and systems design.
Proven experience leading teams in regulated domains such as fintech, payments, or lending.
Demonstrated ability to define and deliver complex technical strategies that align with business goals.
Strong track record of building high-performing teams and mentoring engineering leaders.
Excellent communication and cross-functional collaboration skills.

Nice To Haves

Experience building technology in fintech, lending, payments, servicing, or another regulated environment.
7+ years of engineering management experience.
Experience leading both product and platform-oriented engineering teams.
Strong product judgment and the ability to connect technical decisions to business outcomes.
Experience modernizing or evolving complex technical platforms while continuing to deliver customer-facing features.
Experience partnering closely with Product, Design, Operations, Risk, or other business functions.
Familiarity with applying AI or automation to customer experiences, internal workflows, or operational systems.

Responsibilities

Lead and develop multiple engineering teams responsible for critical Servicing products.
Define and execute multi-quarter technical and engineering strategies aligned with Servicing and company priorities.
Partner with Product and cross-functional leaders to translate borrower and business needs into scalable technical solutions.
Drive architectural clarity and justified technical decisioning across complex systems.
Build a culture of ownership, execution, collaboration, and operational excellence.
Hire, coach, and develop engineers and emerging engineering leaders.
Establish clear visibility into technical priorities, delivery risks, trade-offs, and roadmap execution.

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)