Senior Engineering Manager, OLO

Owner.com

3d•$250,000 - $270,000•Remote

About The Position

Owner is seeking a Senior Engineering Manager for OLO (Online Ordering) to lead a team of full-stack engineers. This role is crucial for enhancing the guest ordering experience, from menu and cart to checkout and promotions. The team is responsible for building systems that ensure menu quality and drive conversion across thousands of restaurants. The role involves taking OLO to enterprise and multi-location brands, pushing guest conversion rates through disciplined experimentation, and maintaining a high bar for engineering excellence. The position requires a blend of product intuition and technical execution, with a focus on making prioritization calls, shipping revenue-impacting experiments, and growing a high-performing team. The company emphasizes urgency, simplicity, and hands-on leadership when necessary.

Requirements

3+ years of engineering management experience, leading teams of 6-10+ engineers on customer-facing products.
Track record of running growth or conversion programs, including metrics, A/B testing at scale, and funnel analysis.
Experience scaling a product for enterprise or multi-location customers.
Strong prioritization skills; ability to make hard, clear calls on a roadmap larger than the team.
Technical credibility in full-stack web (React/TypeScript, Node.js) and data-heavy systems.
Experience caring about team health and leading people through heavy or repetitive workloads.
Excellent cross-functional partnership with Product Management, Design, and adjacent teams.

Responsibilities

Lead a team of full-stack engineers building the guest web ordering experience, including menu, cart, checkout, promotions, and photos.
Develop and manage the menu quality systems that ensure merchant-written menus convert effectively.
Scale OLO to enterprise and multi-location brands, meeting their reliability and menu complexity needs.
Drive guest conversion rates through disciplined experimentation.
Build the experimentation engine to improve guest conversion across checkout, fulfillment, merchandising, and promotions.
Achieve and maintain a high menu quality bar for over 90% of menus, including POS-integrated ones.
Build systems to keep live menus optimized as they change.
Scale photo coverage using various methods like guest sourcing, auto-replating, licensed catalogs, and generated combo images.
Rebuild the promotions system from the ground up, focusing on redemption UX, badges, auto-apply, and merchandising.
Reduce fulfillment selection errors.
Complete the PostgreSQL migration.
Hold a high bar on what the team ships and cuts.
Keep the team healthy and manage through heavy or repetitive workloads.