Senior Engineering Manager, Direct-To-Consumer Messaging
About The Position
The New York Times is looking for a Senior Engineering Manager to lead their Integrated Messaging team within the Messaging Platforms group. This is a full-stack engineering team responsible for the end-to-end experience of their direct-to-consumer messaging. They build both the high-throughput delivery engines that power native push notifications for millions of readers and the internal applications that allow their newsroom and marketing partners to orchestrate these communications. The team will lead the expansion into new channels like WhatsApp and SMS. As a Senior EM, you will design the team and the technology required to reach their audience wherever they are. You will oversee a diverse technical stack ranging from low-latency backend integrations to the user-facing tools that make their messaging platform powerful and intuitive. The role is hybrid, based in their New York City Headquarters, reporting to the Director of Engineering for Messaging Platforms. You can typically expect to come into the office 2+ days/week.
Requirements
- 3+ years of experience as an Engineering Manager, with a proven track record of managing high-functioning teams
- Full-Stack Leadership for High-Availability Systems: Experience managing cross-disciplinary engineers (Frontend, Backend, DevOps) and overseeing mission-critical production operations
- Demonstrated experience in driving transformation, leading teams through changes in technical strategy, organizational structure, or product direction
- Strong People Development Skills: A history of coaching, mentoring, and growing the careers of engineers at various levels
Nice To Haves
- Experience transitioning a team to an Agentic AI workflow, leveraging AI agents or LLM-based automation to enhance engineering productivity or system capabilities
- Messaging Domain Expertise: Experience with push notification services (APNs, FCM), SMS gateways, or messaging APIs (e.g., WhatsApp Business API, Twilio)
- Modern Web Stack: Experience with React, Node.js, or similar frameworks used to build consumer-grade tooling and management consoles
- Cloud Proficiency: Fluency in cloud deployments (AWS preferred), including serverless (Lambda), event-driven architectures, and observability
Responsibilities
- Lead a high-performing team of engineers working across the stack, from backend distributed systems to frontend management applications
- Guide the technical vision and roadmap for expanding capabilities beyond native push into WhatsApp, SMS, or other emerging messaging channels
- Oversee the development of high-availability delivery services alongside the internal tools and UIs that editorial and product teams use to reach readers
- Ensure the reliability and sub-second delivery of push notifications
- Partner with Product, Design, and Data counterparts to prioritize investments that balance immediate operational needs with long-term platform modernization
- Contribute to the broader Messaging Platforms group by leading cross-team technical or cultural programs alongside the Group EM cadre
- Represent the team in high-level technical discussions, identifying risks and making calculated tradeoffs between feature velocity and platform stability
- Demonstrate support and understanding of journalistic independence and a strong commitment to the mission to seek the truth and help people understand the world
Benefits
- variable pay, such as an annual bonus and restricted stock
- medical, dental and vision benefits
- Flexible Spending Accounts (F.S.A.s)
- a company-matching 401(k) plan
- employee stock purchase plan
- paid vacation
- paid sick days
- paid parental leave
- tuition reimbursement
- professional development programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
