Senior Engineering Manager Conversational AI

CVS Health•Hartford, CT

22h

About The Position

CVS Health is seeking an exceptionally skilled and driven Senior Engineering Manager Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots. As a Senior Engineering Manager at CVS Health, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business. If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

Requirements

5+ years of experience managing engineers
10+ years of experience with designing and building software engineering solutions in cloud environments
10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc.
10+ years of experience with APIs, microservices, and modern software patterns
5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders
5+ year(s) of experience independently managing deliverables
Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Nice To Haves

Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.
Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.
Experience developing and supporting voice and text chatbots.
Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.

Responsibilities

Oversee digital engineering projects, ensuring successful delivery within scope, budget, and timeline.
Shape long-term plans, technology adoption strategies, and innovation initiatives to drive digital transformation.
Provide technical leadership, guiding the team in best practices, optimizing development processes, and resolving technical challenges.
Partner with senior leadership to define and execute the digital engineering strategy and roadmap in alignment with business objectives.
Contribute to solution design and architecture, collaborating with product teams, architects, and senior engineers.
Engage with key stakeholders—including business leaders, clients, and partners—to gather requirements, clarify expectations, and align priorities.
Establish and enforces quality assurance processes to ensure the delivery of high-performing, reliable digital solutions.
Champion continuous improvement by identifying opportunities for enhancement, refining processes, and optimizing development workflows.
Lead a few teams of software engineers, provide mentorship, foster professional growth, and ensure team effectiveness.