Principal Engineer Conversational AI

CVS Health•Hartford, CT

6d•$144,200 - $288,400

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: We are looking for an exceptionally skilled and driven Principal Engineer for Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots. As a Principal Software Engineer, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business. If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

Requirements

10+ years of experience with designing and building software engineering solutions in cloud environments
10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc
10+ years of experience with APIs, microservices, and modern software patterns
5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders
Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines)

Nice To Haves

Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI
Experience developing and supporting voice and text chatbots.

Responsibilities

Create a technical vision to meet short- and longer-term business needs
Ensure the long-term quality of the design and code of our software systems
Oversee the creation and own critical software components.
Lead hands-on, perform design and code and reviews
Help deploy and maintain large scale software in Production, ensure operational excellence
Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices
Help translate business requirements into software system in an Agile environment
Serve as technical lead on the most demanding, cross-functional projects
Advise leadership on technical decisions, strong communications skills required
Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams