Senior Engineer - Varicent ICM

Verizon • Lake Mary, FL

1d • Hybrid

About The Position

The Senior Engineer - Varicent ICM leads changes and maintenance for Varicent Incentive Compensation Management platform use cases, with guidance from the team manager. The role collaborates with team members to design and implement compensation plan changes, perform defect triage, root cause analysis, and resolution, and work with stakeholders to understand requirements, assess system supportability, align on designs, and estimate implementation effort. The Senior Engineer engages stakeholders to resolve issues promptly and presents solutions consistent with architecture and application design. The position configures Varicent calculations and components according to application frameworks and best practices; designs and implements solutions to complex business problems using Varicent, Python, SQL, and/or JavaScript; executes migrations to maintain stable environments; and supports testing of new compensation configurations. It also serves as a subject matter expert in Varicent ICM and agent and employee compensation.

The role calls for strong analytical skills and the ability to work collaboratively with a global team on end-to-end commissions calculation and analytics solutions, triage calculation and reporting issues, and communicate challenges to leadership. The position requires independence, willingness to learn new technologies, and effectiveness in a dynamic environment working with cross-functional partners.

This is a hybrid role with a defined work location that includes working from home and a minimum of three days per week in the office. The manager sets the work location, and employees are responsible for following hybrid work policies. Scheduled weekly hours are 40.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Experience in Finance, Accounting, or Finance Operations.
• Experience with Incentive Compensation Management systems, specifically Varicent ICM.
• Experience with compensation plans and contract structures.
• Experience with all phases of an end-to-end analytics project, including ingestion, munging, model building, validation, operationalization, and monitoring.
• Strong analytical skills and ability to work collaboratively with a global team.
• Ability to work independently and willingness to learn new technologies.
• Ability to interact with partners and multifunctional teams to design, implement, and resolve business issues.

Nice To Haves

• Master's degree.
• Expertise with Varicent ICM and ELT.
• Experience working on analytical projects in the telecom domain.
• Accuracy and attention to detail.
• Experience with Google Cloud Platform, SQL, ETL, Python, and JavaScript.
• Problem-solving, analytical, and research skills.
• Excellent verbal and written communication skills.
• Experience presenting to and influencing functional leaders and partners.
• Experience working with cross-functional teams in a dynamic environment.
• Knowledge of the software development life cycle and supporting tools such as Jira, ALM, and qTest.

Responsibilities

• Lead changes and maintenance to Varicent ICM platform use cases with guidance from the team manager.
• Collaborate with team members to design and implement compensation plan changes.
• Perform defect triage, root cause analysis, and resolution.
• Participate in stakeholder discussions to understand requirements, determine system supportability, align on design approaches, and define implementation effort.
• Engage key stakeholders to address issues and ensure timely resolution.
• Present solutions consistent with architecture and application design.
• Configure Varicent calculations and other components according to application framework and best practices.
• Design and implement solutions to complex business problems using Varicent, Python, SQL, and/or JavaScript.
• Execute migrations to maintain a stable environment.
• Support testing efforts for new compensation configurations.
• Serve as a Varicent ICM subject matter expert with thorough understanding of agent and employee compensation.
• Collaborate on end-to-end commissions calculation and analytics solutions, triage calculation and reporting issues, and communicate challenges to leadership.

Benefits

• Medical, dental, and vision benefits.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance and group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives and an award-winning total rewards package.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior