Senior Engineer, Network Performance

Verizon•Houston, TX

2d•Hybrid

About The Position

We are calling for data driven candidates with strong data analytical and visualization backgrounds to join our System Performance team. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition. You will be using large amounts of data to develop network insights and strategies to improve performance.

Requirements

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Solid knowledge of Samsung parameters is required, along with the ability to conduct parameter audits and optimizations.
Understanding of call flow and handshakes is also necessary.
Need solid knowledge to examine DMAT/field data logs and find the root cause of degradation
Solid knowledge of Samsung network KPIs and the ability to troubleshoot network issues
Valid driver’s license and the ability to operate a company vehicle
Willingness to travel up to approximately 25% of the time.

Nice To Haves

A degree.
Experience in LTE including VoLTE and RAN networks.
Experience analyzing FWA performance and finding the root cause for degradation of any individual FWA
Troubleshooting and vendor management experience.

Responsibilities

Performing data analytics and applying data science techniques to improve our network’s capacity, coverage and overall service.
Analyzing our network’s capacity and coverage, and looking for ways to make improvements.
Evaluating service performance trends and isolating root causes of impacted services.
Automating data collection, reports, visualization and system updates.
Creating dashboards and geolocating data to present information dynamically.