Senior Engineer, Network Performance

Verizon • Houston, TX

1d • Hybrid

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We don’t wait for the future. We build it. We are calling for data driven candidates with strong data analytical and visualization backgrounds to join our System Performance team. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition. You will be using large amounts of data to develop network insights and strategies to improve performance. Performing data analytics and applying data science techniques to improve our network’s capacity, coverage and overall service. Analyzing our network’s capacity and coverage, and looking for ways to make improvements. Evaluating service performance trends and isolating root causes of impacted services. Automating data collection, reports, visualization and system updates. Creating dashboards and geolocating data to present information dynamically.

Requirements

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Solid knowledge of Samsung parameters is required, along with the ability to conduct parameter audits and optimizations.
• Understanding of call flow and handshakes is also necessary.
• Need solid knowledge to examine DMAT/field data logs and find the root cause of degradation
• Solid knowledge of Samsung network KPIs and the ability to troubleshoot network issues
• Valid driver’s license and the ability to operate a company vehicle
• Willingness to travel up to approximately 25% of the time.

Nice To Haves

• A degree.
• Experience in LTE including VoLTE and RAN networks.
• Experience analyzing FWA performance and finding the root cause for degradation of any individual FWA
• Troubleshooting and vendor management experience.

Responsibilities

• Investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers.
• Use large amounts of data to develop network insights and strategies to improve performance.
• Perform data analytics and apply data science techniques to improve our network’s capacity, coverage and overall service.
• Analyze our network’s capacity and coverage, and look for ways to make improvements.
• Evaluate service performance trends and isolate root causes of impacted services.
• Automate data collection, reports, visualization and system updates.
• Create dashboards and geolocate data to present information dynamically.

Benefits

• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior