Senior Engineer, Imaging Solutions

Cardinal Health

About The Position

IT Client Services oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. IT Client Systems Management is responsible for end user compute engineering, virtualization, and real-time communications. This role champions technology and strategies to keep Cardinal a modern workplace, demonstrates advanced knowledge of automation and scripting methodologies, and designs, implements, operates and maintains the technology infrastructure encompassing endpoint and application management. The role processes service requests and/or resolves technical problems related to the service area, coordinates and leads resolution of technical problems, and demonstrates knowledge of business processes, systems engineering, operations research, and engineering aspects. It also analyzes system operating efficiencies and capacity and recommends measures to improve performance and cost effectiveness. The role participates in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees. It prioritizes and manages several open issues at one time, tackling both urgent technical issues and longer-term project deliverables, and defines and drives the long-term strategy for operating system deployment and endpoint delivery models. This is a third-level escalation support role to technical support teams, involving integrating multiple language packs for the operating system and included applications. The role works directly with Tier 2 and Tier 1 support to manage OSD and Servicing issues, and with Tier 2 management on aligning business strategy and desires on imaging solutions. It also manages driver updates on new builds and post-build driver management via packaging and deployments, and works closely with resources required for a project, ensuring adequate resources are available to meet customer’s expectations.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred
8+ years of experience in related field, preferred
Applicable technical certifications, preferred
Experience with ConfigMgr OSD: Operating System Deployments, Windows 11 Servicing, USMT, and Build / Capture / Update / Maintain Windows 11 images through Task Sequences, preferred
Experience with AutoPilot: Develop Entra and Hybrid AD join based AutoPilot provisioning packages. Strive for fast user-readiness, bandwidth controls, and creative scripting to ensure success, preferred
Extensive scripting experience preferred: Powershell and associated coding languages, with a focus on development of Client based scripting (IE, not end user facing/front ends)
Experience with Windows 11 Servicing through Operating System Upgrade Packages, preferred
OEM Driver Management and Integration, using community and custom solutions, preferred
Experience with configuring network services such as WDS and PXE, preferred
Experience managing bandwidth concerns and deployments-at-scale in a large Enterprise environment, preferred
Ability to be able to travel to domestic and international sites, preferred (Typical travel is less than 5%)
Capability to work in a 24x7 environment; this includes nights and weekends with on-call & afterhours work, required
Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
Participates in the development of policies and procedures to achieve specific goals
Recommends new practices, processes, metrics, or models
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Provides solutions which may set precedent
Independently determines method for completion of new projects
Receives guidance on overall project objectives
Acts as a mentor to less experienced colleagues

Responsibilities

Champion technology and strategies to keep Cardinal a modern workplace
Demonstrates advanced knowledge of automation and scripting methodologies within area of technology concentration.
Designs, implements, operates and maintains the technology infrastructure encompassing endpoint and application management.
Processes service requests and/or resolves technical problems related to service area (troubleshooting).
Coordinates and leads resolution of technical problems within area of technology concentration.
Demonstrates knowledge of business processes, systems engineering, operations research, and engineering aspects.
Demonstrates knowledge of technology concentration implemented within a large-scale enterprise environment.
Analyzes system operating efficiencies and capacity and recommends measures to improve performance and cost effectiveness.
Participate in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees.
Prioritize and manage several open issues at one time, tackling both urgent technical issues and longer-term project deliverables.
Define and drive the long‑term strategy for operating system deployment and endpoint delivery models.
Third level escalation support to technical support teams.
Integrating multiple language packs for the operating system and included applications
Work directly with Tier 2 and Tier 1 support to manage OSD and Servicing issues.
Work directly with Tier 2 management on aligning business strategy and desires on imaging solutions.
Manage driver updates on new builds, and post-build driver management via packaging and deployments
Work closely with resources required for a project, ensuring adequate resources are available to meet customer’s expectations.