Senior Engineer I

Schneider Electric•Franklin, OH

About The Position

As an Application Test Expert in Schneider Electric’s EcoStruxure Power Operation (EPO) domain, the Senior Engineer I serves as the highest level of technical escalation for complex and critical customer issues beyond Level 3 support. The role leads detailed investigations, advanced troubleshooting, and system-level diagnostics across integrated EPO environments. The position provides technical support to global support teams, partners, and regional front-office engineers, collaborating with R&D, QA, product management, and field teams to analyze defects, reproduce issues, and develop sustainable resolutions. The role contributes to product quality and reliability by identifying root causes and supporting corrective and preventive actions. It requires expertise in power monitoring systems and troubleshooting across software, hardware, communications networks, and integrated EPO components.

Requirements

Bachelor’s degree in electrical engineering, power systems, computer science, or a related field, or equivalent hands-on EPO experience in commissioning, maintenance, or application design.
Strong analytical and troubleshooting skills, particularly in EPO environments involving servers, databases, communications, and metering systems.
Excellent written and verbal communication skills, including the ability to explain technical findings to diverse stakeholders.
At least 5 years of experience working with power monitoring or energy management systems; field experience with EPO or similar platforms is desirable.
Solid understanding of industrial communication protocols, including Modbus, BACnet, ION, OPC, and TCP/IP networking.
Knowledge of Windows-based systems, including server environments, SQL databases, and network infrastructure relevant to EPO deployments.

Nice To Haves

Experience with MQTT.

Responsibilities

Diagnose and resolve complex issues in EPO environments, including servers, databases, communication networks, and connected devices.
Analyze logs, traces, network traffic, and system performance data to determine root causes.
Recreate field issues in controlled lab environments to validate findings and support engineering investigations.
Own critical customer escalations and ensure timely, high-quality resolution.
Perform detailed analysis of EPO architecture, including ION meters, gateways, communication drivers, servers, and integration layers.
Validate system workflows for interoperability and performance.
Troubleshoot industry protocols and communication interfaces used in EPO deployments, including Modbus, BACnet, ION, and OPC.
Identify and address performance bottlenecks, configuration issues, and system inefficiencies.
Coordinate between field support teams and R&D to support clear communication and issue resolution.
Provide field insights to inform product design, quality improvements, and roadmap decisions.
Develop and maintain troubleshooting guides, diagnostic procedures, and knowledge base content.
Lead post-escalation reviews and contribute to continuous improvement initiatives.
Mentor product support engineers and help develop technical expertise across the support organization.