Senior Engineer I - Technical Support
Microchip•San Jose, CA
•$70,304 - $205,000•Onsite
About The Position
Join a team of professionals dedicated to providing high-level, high-quality support to customers in Military, Industrial, Financial, Space, and Frequency & Time Synchronization Solutions. As a Senior Technical Support Engineer, you will play a key role in troubleshooting, technical guidance, and post-sales support for Microchip’s Frequency and Time Systems products. The ideal candidate is a proactive problem-solver with strong technical expertise in timing and synchronization systems, excellent communication skills, and a passion for delivering exceptional customer support in high-stakes environments.
Requirements
- Bachelor of Science in Electrical Engineering (BSEE) or related field.
- Minimum of five (5) years of relevant industry experience.
- Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization, and Test Methodologies.
- Demonstrated experience in data analysis and troubleshooting timing/synchronization or similar electronic/RF systems.
- Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures.
- Excellent verbal and written communication skills, with the ability to engage confidently via phone or web-based conference calls.
- Proficiency with Microsoft Windows and Microsoft Office applications.
- Strong organizational skills and a systematic, detail-oriented approach to problem-solving.
- Ability to work effectively both independently and as part of a team.
- Self-motivated with strong time management and prioritization skills.
- Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).
Nice To Haves
- Four or more years of technical support or customer service experience.
- Experience supporting customers in telecommunications, aerospace, defense, or critical infrastructure sectors.
- Experience delivering technical presentations or customer training sessions.
Responsibilities
- Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving technical issues.
- Interpret schematics, assembly drawings, and production/manufacturing procedures to diagnose and resolve product issues.
- Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
- Log customer cases in the Salesforce system, ensuring accurate records and timely updates.
- Work on solutions or workarounds for customer issues, escalating critical cases when necessary to ensure rapid resolution.
- Communicate effectively and professionally with customers, providing clear updates and technical guidance.
- Proactively communicate with Technical Support Management regarding case status and escalations.
- Document solutions and maintain up-to-date records of customer cases.
- Focus on post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
- Provide front-line technical and applications support to customers and internal sales teams.
- Deliver technical presentations and training tailored to customer requirements, emphasizing the scalable features of Microchip FTS equipment.
- Perform data analysis using proprietary software tools to support troubleshooting and solution development.
Benefits
- Competitive base pay
- Restricted stock units
- Quarterly bonus payments
- Health benefits that begin day one
- Retirement savings plans
- Industry leading ESPP program with a 2 year look back feature
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What This Job Offers
Job Type
Full-time
Career Level
Senior
