Senior Engineer, Collaboration

Presidio•,

About The Position

As a Senior Engineer, Collaboration, you will be responsible for designing, implementing, and supporting advanced collaboration and contact center solutions across multiple platforms. You’ll work closely with clients, internal teams, and vendors to ensure successful solution delivery with a focus on Cisco Collaboration, WebEx Calling, Microsoft Teams Calling, and Zoom Collaboration. This is a hands-on engineering role that also includes mentoring, documentation, and occasional pre-sales support.

Requirements

8+ years of experience in designing, implementing, and supporting Cisco Collaboration technologies
Deep hands-on experience with Cisco Unified Communications Manager (CUCM)
Deep hands-on experience with Cisco Unity Connection
Deep hands-on experience with Cisco Expressway & SBC
Deep hands-on experience with Cisco UCCX (including scripting and design)
Deep hands-on experience with Cisco Emergency Responder
Deep hands-on experience with Cisco WebEx Calling MT/DI
Deep hands-on experience with Microsoft Teams Calling
Deep hands-on experience with Zoom Collaboration Solutions
Deep hands-on experience with Gateways (MGCP, SIP, PRI, FXO, FXS)
Deep hands-on experience with Quality of Service (QoS) on routers/switches
Experience integrating third-party collaboration tools (faxing, call recording, paging, etc.)
Proficiency in server virtualization and cloud collaboration platforms
Strong communication, presentation, and customer-facing skills
Ability to lead projects independently and mentor junior engineers

Nice To Haves

Bachelor’s Degree in Computer Science, Engineering, or equivalent work/military experience
CCNP Collaboration required or equivalent experience

Responsibilities

Lead end-to-end solution delivery, including complex architecture, design, configuration, implementation, testing, and documentation
Collaborate with customers to define functional and technical designs
Lead customer design sessions, effectively setting expectations, understanding business requirements, and representing Presidio with professionalism and technical expertise
Develop and deploy dial plans, call routing, high availability and redundancy features, and QoS designs
Solid understanding of E911 solutions (e.g., RedSky)
Design and implement Cisco Unified Communications Manager, Unity Connection, Expressway, SBC, and UCCX (including scripting)
Deliver enterprise voice and video solutions using Cisco, WebEx Calling MT/DI, Microsoft Teams Calling, and Zoom Collaboration platforms
Document technical solutions including “as-built” documentation, Visio diagrams, and test plans
Apply automation and scripting capabilities to streamline project tasks and improve overall deployment efficiency where applicable
Provide knowledge transfer and admin training to customers
Partner with project managers and team members to deliver successful outcomes
Act as a trusted advisor for customers, recommending improvements and identifying business opportunities
Maintain a strong understanding of Network Infrastructure and Security technologies to effectively troubleshoot and support all components of the collaboration environment
Stay current with emerging technologies and best practices in collaboration and contact center platforms