Customer Collaboration Analyst

Novolex•Lake Forest, IL

6d•$66,000 - $111,000•Onsite

About The Position

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct contact and data exchange. This role plays a key role in new product launches from concept to completion. The analyst will interface weekly with customers to understand forecast changes and needs and communicate these throughout the Novolex organization. They will analyze past and present sales and trends to anticipate needs and prevent constraints, resolve new business opportunities for products, and resolve packaging issues that interrupt the company's ability to supply product.

Requirements

BA/BS required with emphasis in sales, supply chain planning or operations management preferred
5+ years of sales, business, or supply chain experience
Ability to establish and maintain direct customer relationships
Ability to organize and manage multiple projects simultaneously
Ability to work independently
Strong oral and written communication skills
Strong analytical and financial skills
Strong computer literacy – SAP, Blue Yonder, and Microsoft Office preferred
Ability to travel 20%-40%

Responsibilities

Directly interface with strategic customers on forecast and supply.
Create and present a monthly S&O.
Resolve supply related issues for products.
Improve service and customer supply score card ratings.
Work with customer to improve supply costs and inventory turns.
Plays key role in new product launches from concept to completion.
Interface weekly with customer to understand forecast changes and needs and communicate throughout the Novolex organization.
Analyzes past and present sales and trends to anticipate needs and prevent constraints.
Resolve new business opportunities for products.
Resolve packaging issues that interrupt Pactiv’s ability to supply product.