Senior Engineer, Application Engineering

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

8d•$113,300 - $159,700

About The Position

The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). The Senior Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse.

Requirements

Bachelor's degree in Computer Information Systems or equivalent hands-on experience in Systems Engineering or Information Technology
5+ years supporting enterprise middleware and financial messaging platforms, with solid experience in SWIFT and IBM MQ
Direct experience installing, configuring, and administering SWIFT Alliance Access and Alliance Gateway, with working knowledge of IBM MQ and Tableau
Familiarity with the SWIFT Customer Security Controls Framework (CSCF) and experience supporting the annual Security Attestation process
Comfortable administering both Windows Server (2019 and later) and Linux (RedHat preferred) in a regulated financial messaging environment
Experience managing Hardware Security Modules within a SWIFT environment
Working knowledge of SDLC processes and tools including GIT and configuration management platforms like Puppet
Solid understanding of DR, BCP, and how to manage systems across production and non-production environments
Able to write functional scripts in at least one language such as Bash, Python, PowerShell, Perl, or JavaScript
Strong problem solver who stays calm under pressure and can work through ambiguous, high-stakes situations
Clear communicator who can talk to engineers and business stakeholders equally well without losing either audience

Nice To Haves

Experience building automation using Ansible, Puppet, or similar tools
Experience with Tableau or other reporting and visualization tools
Experience enforcing SWIFT security controls in line with CSCF requirements, across on-premises and cloud or hybrid environments
Familiarity with newer SWIFT connectivity options like MicroGateway or Direct Link
Experience with LDAP directory services
SWIFT Certified Professional credential or comparable certification
Good at managing priorities, staying organized, and keeping projects moving without needing a lot of hand-holding

Responsibilities

Design, build, and deliver integrated solutions across SWIFT, IBM MQ, and supporting middleware platforms from initial planning through production deployment
Identify performance bottlenecks and tune systems to ensure reliability and throughput across financial messaging infrastructure
Support a 24/7 production environment through hands-on incident response, proactive monitoring, and a weekly on-call rotation for after-hours support and planned change events
Troubleshoot and resolve issues across the full stack, including SWIFTNet connectivity, messaging flows, and integrations with back-office systems, before and after they impact production
Manage the day-to-day operations of SWIFT, IBM MQ, and related middleware including configurations, patch levels, upgrades, and compliance requirements
Own complex technical problems from root cause through resolution, and share findings in a way that prevents recurrence and builds team knowledge
Work closely with developers, operations staff, release engineers, and business teams to understand requirements and deliver solutions that actually work in practice
Keep SWIFT infrastructure decisions well documented, contribute to change management processes, and make sure operational procedures stay current as the SWIFT framework evolves year to year
Mentor junior engineers and operations staff, and take an active role in growing the team's overall capability