Senior Engagement Manager

ANVIL • Ottawa, ON

61d • $140,000 - $160,000 • Hybrid

About The Position

As a Senior Engagement Manager, you will play a critical role in ensuring our defence sector partners achieve success with our software solutions. You will be expected to operate with seasoned independence, owning end-to-end engagement outcomes and bridging the gap between technical deployment and functional transformation. You will be serving as a trusted advisor to senior military and government decision-makers, driving adoption that will directly impact the success of DND/CAF modernization initiatives with our product capabilities.

You will work closely with users, stakeholders, and decision-makers within military and government organizations to guide adoption, advise on operational improvements, and support the success of current and future initiatives. Think of yourself as a forward observer - embedded alongside the customer, spotting issues early, coordinating actions, and doing a little bit of guerrilla change management to help set the conditions for mission success.

We are looking for a highly experienced force multiplier who can guide talented cross-functional teams, build trusted relationships, and drive operational success in environments where flexibility, credibility, and follow-through are key. This is not a traditional suit-and-tie consulting role - we're looking for someone well-grounded, credible, proactive, highly personable, practical, and action-oriented, with a passion for enabling valuable customer outcomes in complex, real-world environments.

This is a customer-facing position based in Ottawa that will involve regular on-site engagement with customer teams in the National Capital Region. Eligible candidates must either possess or be eligible to obtain a Government of Canada Top Secret security clearance.

Requirements

• Eligible for Government of Canada Top Secret security clearance
• Minimum of 7years of Professional Services PMO experience in project management, agile delivery strategy, client engagement, resource planning, capacity forecasting, and customer success in a vendor-led technical delivery environment
• Minimum of 7years of experience leading the delivery and implementation of large-scale, complex software deployment projects, ideally within the defence, government, law enforcement, or national security sectors
• Highly seasoned ability to build trusted relationships through impeccable, bilingual communications with both operational users and senior decision-makers
• Proven track record of managing complex customer relationships and driving consensus across a diverse group of stakeholders, including senior leadership, technical teams, and external partners
• Strong leadership skills and decision-making abilities in mission-critical scenarios
• Strategic customer-facing communication and coordination skills - capable of framing complex issues clearly and persuasively across different audiences
• Demonstrated consulting project management abilities to prioritize, plan, and execute vendor-led project delivery in a high-pressure environment
• Excellent organizational skills and the ability to coordinate multiple projects simultaneously
• Elite level teamwork, with the ability to work cross-functionally and lead collaborative efforts across multiple teams to drive successful project outcomes
• Excellent verbal and written bilingual communication skills, with the ability to present project updates, technical issues, and solutions clearly to both technical and non-technical audiences
• Exceptional problem-solving skills with a track record of resolving technical issues, managing risks, and navigating ambiguity to keep projects on track
• High degree of self-motivation, adaptability, and resilience in complex, evolving environments

Nice To Haves

• Certifications: PMP, ITIL, Agile Project Management, Agile Scrum
• Previous leadership skills development and experience in a leadership role
• Experience working with DND/CAF, public safety, or national security organizations
• Knowledge of DND/CAF organizational structures, operational planning processes, and Canadian government procurement practices
• Experience supporting complex software deployments into secure, highly regulated environments
• Familiarity with Project Service Automation tools, Atlassian Confluence and Jira
• Prior experience in a start-up, scale-up, or high-growth environment where agility, initiative, and self-direction were critical

Benefits

• Competitive salaries
• Flexible health benefits package through Equitable
• Industry-leading employer retirement contributions match
• Hybrid work model combining remote flexibility with meaningful in-person collaboration
• Modern office in the historic Carriageway building in beautiful downtown Ottawa
• Access to downtown amenities, transit, and Ottawa's vibrant cultural scene

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed