Senior Engagement Manager

MongoDB•Atlanta, NY

1d•Hybrid

About The Position

MongoDB Engagement Managers are quota-carrying Professional Services sales leaders responsible for discovering customer business initiatives, developing services strategies, scoping and negotiating engagements, and driving Professional Services bookings that accelerate customer outcomes and MongoDB adoption. As a Services Seller Engagement Manager, you will be a key leader within the PS team, work cross-functionally with the Sales, Professional Services, and Customer Success organizations to shape how we will help our customers achieve their MongoDB vision. Top-performing Engagement Managers have a unique ability to develop multi-phased services strategies aligned to customer modernization, migration, AI, and application development initiatives, then align with both executive and technical stakeholders to build business cases, define outcomes, and secure investment in Professional Services engagements. To learn more about the Services Seller Engagement Management role, check out these insightful blog posts: Meet a Current Engagement Manager and How Engagement Managers Help Customers Succeed. This role can be based in New York City or Atlanta for our hybrid working model.

Requirements

Experience in Professional Services sales, consulting sales, solution consulting, or quota-carrying technology roles
A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
Experience as an architect, consultant, project manager, or Professional Services manager
Experience internally positioning and selling professional services
General knowledge of databases (RDBMS, SQL, NoSQL)
Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, GCP, Kubernetes, Open Shift
The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
An ability to scope and estimate projects
Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
Willingness to travel for key engagements and team offsites

Responsibilities

Understand customer application portfolios and identify opportunities to design delivery programs related to modernization, cloud adoption, AI enablement, and data platform transformation
Lead discovery, solutioning, estimation, and commercial negotiations to convert customer business initiatives into Professional Services bookings
Collaborate as part of a larger team alongside cloud partners, strategic partners, and your MongoDB account teams to develop and execute customer success and Professional Services growth strategies
Maintain a strong sense of ownership, driving all deals or technical scopings from inception to closure
Manage the Professional Services pipeline for bookings and revenue forecasts for your region
Expertly articulate the business value of professional services, speaking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and risk mitigation
Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)
Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
Proactively seek opportunities to support and mentor other team members and share best practices
Have situational awareness and react appropriately in group settings