Senior Engagement Lead - Claims Advocacy

Marsh McLennan•Nashville, TN

3d•$132,700 - $282,700•Hybrid

About The Position

This role is part of the Claims Advocacy function and focuses on driving client engagement, claims strategy, and insurer relationships on complex claims matters. You will work closely with clients, insurers, and claims handlers to support claim resolution, strengthen relationships, and help manage clients’ total cost of risk. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Requirements

Proven experience in Healthcare Professional Liability claims advocacy, claims handling, insurance, or a related client-facing advisory role
Strong knowledge of claims processes, policy coverage, and insurer engagement practices
Demonstrated ability to manage complex claims and communicate effectively with clients, insurers, and advisors
Strong analytical skills with the ability to interpret data and develop practical recommendations

Nice To Haves

Experience serving as a subject matter expert on advanced complex claims
Experience handling multinational or out-of-country claims
Strong relationship-building and negotiation skills with insurers and clients

Responsibilities

Drive discussions with clients on claim calculations and coverage to build strong client relationships and facilitate smooth claim closures
Participate in regular formal claims review meetings between clients, insurers, and/or appointed claims handlers/adjustors
Monitor insurer responses and engage with insurers and their professional advisers on complex queries and policy coverage matters
Analyze loss statistics, key trends, cost reduction opportunities, and other data to develop action plans that support clients’ total cost of risk objectives
Act as a subject matter expert for practice-specific or line of business advanced complex claims, including handling out-of-country claims where required
Liaise with insurers and their advisors on advanced complexity queries and policy coverage discussions
Establish and maintain strategic market relationships and contribute to strategic business plans at the account level
Negotiate reporting procedures and/or service level agreements with insurers and suppliers on behalf of clients