Senior Engagement Engineer
SAP•Edgmont Township, PA
•$127,525 - $182,500•Hybrid
About The Position
SAP Industries, Inc. seeks a Senior Engagement Engineer at our Newtown Square, PA location to support a long-term post-sales engagement between the customer and SAP which includes adoption, consumption, and operation of digital innovation in SAP centric solutions.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation.
- Managing customer escalations
- SAP Cloud Suite Portfolio
- Incident Solving Process
- Database Business Process Analysis
- Business Application Components
- Utilizing NetWeaver for Customer Support
- System performance analysis
Responsibilities
- Manage relevant activities to proactively support customer success or to resolve critical situations if required.
- Work in an engagement with a limited scope or together with a team with more experienced colleagues which help in judging situations and the creation of action plans for complex situations.
- Understand the customer's business, organization and how that organizational structure may affect the customer's success with SAP.
- Support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery Engagement Setup.
- Explain the scope of the engagement with the customer.
- Understand engagement roadmap, innovation roadmap, focus areas and high-level delivery plan.
- Understand goals and key performance indicators for the engagement.
- Agree and implement governance model.
- Expedite SAP's collaboration platform at the customer’s end.
- Explain the initial action plan to the customer as the starting point for the engagement.
- Align action plan with the account team and other internal stakeholders as required.
- Contribute to executive meetings and provide an overview of the engagement contribution to demonstrate the value delivered.
- Understand engagement performance expectations and adhere to delivery standards and KPIs Engagement Development.
- Highlight opportunities outside the area of responsibility to the account team.
- Support customer retention and contract renewals.
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- SAP North America Benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
