Senior Engagement Manager

Workday•Chicago, IL

3d•Hybrid

About The Position

Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for leading global businesses. Our solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Worker Spend Management solutions for midsize and Fortune 500 companies. On the Financial Services and Insurance team, we are dedicated to providing top notch implementations to our customers. We focus on deep customer relationships and industry experience to position optimal solutions and maximum value for our customers over their long term relationship with Workday. We hope to bring in another outstanding and dedicated Engagement Manager to support our growing list of new and existing customers. The Senior Engagement Manager will be an expert with the Workday Deployment Methodology while managing large to complex global deployments. In this role, they will use their broad expertise to resolve multiple complex issues in creative and effective ways. They will also support executive level expectations by providing internal recommendations to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.

Requirements

7+ years of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
Functional domain expertise with HCM and Payroll deployments.
Proven strength in customer interactions, including successfully communicating with customers to understand their needs.
Customer experience management, including analyzing customer feedback and implementing strategies to improve their experience.
Excellent critical thinking to identify, understand, and generate solutions to problems.
Experienced in executive presence, demonstrating confidence, poise under pressure and the ability to communicate effectively to influence key decision-makers.
Experienced in issue management, including identifying the root cause of issues and implementing conflict resolution techniques.
Bachelor degree or equivalent work experience; Business or Technical degree preferred.
Ability to travel up to 30%.

Nice To Haves

Experience in deployment of Financials product suite is helpful.

Responsibilities

Manage large to complex global deployments using the Workday Deployment Methodology.
Resolve multiple complex issues in creative and effective ways using broad expertise.
Provide internal recommendations to management based on field experience to enhance the Workday Deployment Methodology.
Focus on deep customer relationships and industry experience to position optimal solutions and maximum value for customers.
Support a growing list of new and existing customers.