Senior Engagement Manager

Workday•Pleasanton, NV

4d•$116,600 - $207,200•Hybrid

About The Position

Workday is seeking a Senior Engagement Manager to join their Financial Services and Insurance team. This role will focus on providing top-notch implementations to customers, building deep customer relationships, and leveraging industry experience to position optimal solutions and maximum value. The Senior Engagement Manager will be an expert in the Workday Deployment Methodology, managing large to complex global deployments, resolving complex issues creatively, and providing internal recommendations to enhance the methodology based on field experience.

Requirements

7+ years of experience in project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
Functional domain expertise with HCM and Payroll deployments.
Proven strength in customer interactions, including successfully communicating with customers to understand their needs.
Customer experience management, including analyzing customer feedback and implementing strategies to improve their experience.
Excellent critical thinking to identify, understand, and generate solutions to problems.
Experience in executive presence, demonstrating confidence, poise under pressure and the ability to communicate effectively to influence key decision-makers.
Experience in issue management, including identifying the root cause of issues and implementing conflict resolution techniques.
Bachelor degree or equivalent work experience; Business or Technical degree preferred.
Ability to travel up to 30%.

Nice To Haves

Experience in deployment of Financials product suite is helpful.

Responsibilities

Manage large to complex global deployments using the Workday Deployment Methodology.
Resolve multiple complex issues in creative and effective ways.
Provide internal recommendations to management based on field experience to enhance the Workday Deployment Methodology.
Focus on deep customer relationships and industry experience to position optimal solutions and maximum value for customers.
Support executive level expectations.