Senior Energy Efficiency Specialist

Duke Energy•Clearwater, FL

1d•Onsite

About The Position

The Senior Energy Efficiency Specialist performs on-site energy analysis at residential customers’ homes, evaluates equipment operation, and explains findings in customer-friendly terms. The specialist recommends cost-effective energy conservation measures and promotes applicable energy-efficiency programs and other products or services that support company goals and customer experience. The role handles sensitive, high-level customer complaints and technical inquiries, follows through with vendors, contractors, suppliers, and Duke Energy departments to resolve customer issues, and confirms that customer expectations have been met. The position also provides training and support to less senior employees and other company personnel, leads projects, assists management with budget development, process analysis, project management, and training initiatives, and represents the department on committees and councils as needed. It carries higher performance indicators and supports Duke Energy’s FPSC-mandated goals. The specialist represents the company at community events, exhibits, and trade shows, builds relationships with trade ally organizations, and supports storm restoration activities as part of the Logistics organization. The role works with limited supervision, balances competing priorities, and may modify its schedule to benefit customers, the company, and the department. Work takes place in and around customer homes, including attics and crawl spaces, and involves travel between customer appointments and regions. The position is highly mobile, with occasional onsite meetings after onboarding. The employee must live within 50 miles one way of the posted reporting location.

Requirements

High school diploma or GED.
Minimum of 5 years of related work experience.
Valid driver's license.
Able to climb, bend, lift at least 25 pounds, and work in confined spaces.
Able to pass clearance to wear a respirator for extended periods while working in attics or crawl spaces, including conditions involving elevated temperatures and particulates.
Able to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Experience in consultative sales.
Duke Energy Customer Service System experience.
Effective analytical, problem-identification, diagnostic, and resolution skills.
Detailed knowledge of company and FPSC policies and procedures.
Technical understanding of electrical and electronic principles, building envelopes, equipment operation, HVAC operations, and building codes.
Strong customer-relations and communication skills.
Ability to work autonomously and make independent decisions.
Working knowledge of demand-side management (DSM) programs.

Responsibilities

Collect technical data at customer premises and analyze equipment operation, including troubleshooting and inspecting duct systems, attic insulation, windows, roofing, appliances, and HVAC systems.
Consult with customers about energy use and operational improvements, and present findings in clear, customer-friendly terms.
Promote applicable energy-efficiency programs and cost-effective measures that meet customer needs and contribute to corporate energy-reduction goals.
Meet required program-sales achievement levels compared with home energy checks.
Inspect Energy Management systems for reliability, availability, and compliance with Duke Energy and National Electric Code standards.
Resolve customer concerns and technical inquiries, and follow through with vendors, suppliers, contractors, and Duke Energy departments to address issues and improve sales results.
Follow up with customers to confirm expectations were met and outstanding questions were resolved.
Participate in exhibits and trade shows and achieve the goals set for each exhibit.
Use knowledge of geographical areas and program expertise to identify targeted customers for marketing campaigns.
Identify and provide information about other programs and services that may benefit customers.
Conduct training seminars for call center, service, and line personnel on Energy Management systems, high bills, energy audits, and energy-efficiency programs.
Establish relationships with local, state, and/or national trade ally organizations and participate in their meetings, forums, and training sessions.
Handle sensitive and high-level customer complaints and provide training and support to less senior employees.
Serve as a project leader; assist management with budget development, internal process analysis, project management, and training initiatives.
Represent the department on committees and councils as needed.
Support company storm-restoration activities and complete special projects as assigned.
Represent Duke Energy at community events, including tradeshows and homeowners association presentations.