Energy Efficiency Coordinator

Philadelphia Gas Works•Philadelphia, PA

1d•Onsite

About The Position

The Energy Efficiency Coordinator delivers essential work to achieve the goals and objectives of PGW’s Energy Efficiency and Emerging Customer Programs. The role processes energy efficiency program applications, responds to customer questions, and promotes the programs at events. It also provides specialized Customer Affairs advice and support to ensure work and analysis align with departmental needs. The position is based at 800 W Montgomery Ave, Philadelphia, PA 19122. The starting salary range is $64,000–$75,000 per year.

Requirements

A bachelor’s degree is preferred; 1 to 3 years of directly related experience in the utility industry may be accepted in lieu of a bachelor’s degree.
Verbal and written communication skills to communicate effectively with customers and employees.
Interpersonal skills, including the ability to negotiate and influence others in PGW’s best interest while maintaining professional business relationships.
Proficiency in Microsoft Office.
Problem-solving and analytical skills, including the ability to develop creative solutions to delicate issues.
Ability to work independently, take initiative, and exercise sound business judgment with limited supervision.
Strong leadership, verbal, written, and interpersonal skills.
Organizational management skills and the ability to handle multiple tasks simultaneously, often under short deadlines.

Nice To Haves

Proficiency in Microsoft Excel is preferred.

Responsibilities

Review energy efficiency program applications for completeness and compliance with program requirements.
Contact customers about rejected or incomplete applications.
Prepare weekly files of rebates to be paid.
Respond by phone and email to questions about energy efficiency programs and activities from customers, partners, stakeholders, and internal PGW departments.
Support customers with program enrollment.
Prepare monthly and as-needed reports on program participation.
Coordinate contractors’ day-to-day activities to ensure compliance with federal, state, and local regulations.
Maintain policies and procedures defining key indicators for determining program eligibility.
Conduct quality assurance reviews of program applications and schedule virtual or in-person inspections to verify appliance model and serial numbers.
Assist in developing and administering program marketing and communications efforts.
Present information about programs to external stakeholders and at relevant public events.
Serve as a point of contact for consumers to resolve issues.
Perform other special projects and assignments as requested.