Senior Energy Efficiency Specialist

Duke Energy Corporation•St. Petersburg, FL

3d•Onsite

About The Position

The Senior Energy Efficiency Specialist performs residential energy analyses at customer premises, assesses equipment operation, and explains findings in customer-friendly terms. The specialist helps customers identify and implement cost-effective energy conservation measures, promotes applicable energy-efficiency programs and other relevant products and services, and supports Duke Energy’s FPSC-mandated goals and broader corporate goals. The role handles sensitive, high-level customer complaints and technical inquiries, follows through with vendors, suppliers, contractors, and other Duke Energy departments to resolve customer issues, and verifies that customer expectations have been met. The position also provides training and support to less senior employees, conducts training seminars for call center, service, and line personnel, leads projects, and assists management with budget development, process analysis, project management, and training initiatives. It represents the department on committees and councils as needed, participates in community and trade events, builds relationships with trade ally organizations, and supports storm restoration activities as part of the Logistics organization. The role works with limited supervision, balances competing priorities, and may modify its work schedule to serve customers and business needs. This is a highly mobile field position involving customer homes and other facilities, including attics and crawl spaces, with travel to appointments that may span multiple regions. Occasional onsite meetings take place after onboarding. The employee must live within a reasonable commute—no more than 50 miles one way—of the posted reporting location. Travel is 25–50%.

Requirements

High school diploma or GED.
At least 5 years of related work experience.
Valid driver’s license.
Ability to climb, bend, lift at least 25 pounds, and work in confined spaces.
Ability to pass clearance to wear a respirator for extended periods in attics, elevated-temperature conditions, or crawl spaces with particulate exposure.
Strong customer-relations and communication skills, including the ability to explain technical information in customer-friendly terms.
Ability to work autonomously and make independent decisions.
Ability to balance multiple demands and competing priorities, with willingness to modify work schedule as needed.
Ability to travel 25–50%.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Experience in consultative sales.
Duke Energy Customer Service System experience.
Effective analytical, problem-identification, diagnostic, and resolution skills.
Detailed knowledge of company and FPSC policies and procedures.
Technical understanding of electrical and electronic principles, building envelopes, equipment operation, HVAC operations, and building codes.
Working knowledge of demand-side management (DSM) programs.

Responsibilities

Collect technical data at customer premises and analyze equipment operation, including troubleshooting and inspecting duct systems, attic insulation, windows, roofing, appliances, and HVAC systems.
Consult with customers about energy usage and operational improvements.
Promote applicable energy-efficiency programs and cost-effective measures that address customer needs and support corporate energy-reduction goals.
Meet required program-sales achievement levels compared with home energy checks.
Inspect Energy Management systems for reliability, availability, and compliance with Duke Energy and National Electric Code standards.
Resolve customer concerns and technical inquiries.
Follow through on customers’ behalf with vendors, suppliers, contractors, and Duke Energy–Florida departments to improve sales results and resolve issues; follow up with customers to confirm expectations were met and questions addressed.
Participate in exhibits and trade shows and achieve exhibit goals.
Support marketing campaigns by applying geographic knowledge and program expertise to identify target customers, and identify relevant opportunities for other programs and services.
Conduct training seminars for call center, service, and line personnel.
Build relationships with local, state, and/or national trade ally organizations that support the business.
Handle sensitive, high-level customer complaints and provide training and support to less senior employees.
Serve as a project leader and assist management with budget development, internal process analysis, project management, and training initiatives.
Serve on committees and councils as needed to represent the department, and undertake special projects as assigned.
Represent Duke Energy at community events, including trade shows and homeowner association presentations, to promote awareness of energy efficiency.
Support company storm-restoration efforts as part of the Logistics organization.