Senior Endpoint Analyst - Enterprise Endpoint Compute
About The Position
You’ll join CIBC’s Enterprise Endpoint Compute team as a Senior Endpoint Analyst, supporting the quality and reliability of Windows endpoint solutions before they are deployed at enterprise scale. In this role, you’ll work hands-on in the endpoint lab to validate operating systems, hardware, drivers, firmware, and automation solutions. You’ll partner closely with endpoint engineers to ensure solutions produce consistent, repeatable results and meet defined quality standards. You’ll also clearly communicate findings, test outcomes, and remediation recommendations to technical partners to support informed decision-making. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
Requirements
- 3+ years of experience in a technical endpoint, lab, or systems support environment.
- Hands-on exposure to endpoint computer hardware and peripherals.
- Experience with Windows operating systems (Windows 10/11).
- Experience with endpoint upgrades involving operating systems, drivers, and firmware.
- Experience with PowerShell scripting for test execution and troubleshooting.
- Experience with the preparation, execution, and documentation of structured test cases and results.
- Ability to communicate technical concepts clearly and walk others through troubleshooting complex issues.
Nice To Haves
- Knowledge of cloud technologies and virtualization platforms such as Azure, Hyper-V, or ESXi.
- Knowledge of configuration management.
- Knowledge of performance benchmarking.
- Knowledge of basic networking concepts.
- Knowledge of automation tools used in testing environments.
Responsibilities
- Collaborate closely with endpoint engineers and technical partners to validate solutions, troubleshoot functional and test scripts, and clearly communicate findings, technical concepts, and remediation steps.
- Present structured updates, document outcomes effectively, and provide actionable feedback that supports high-quality engineering outcomes.
- Execute structured test cases for Windows 10/11 deployments, upgrades, drivers, firmware, and endpoint automation with a high degree of accuracy.
- Ensure results are recorded correctly, distinguish true defects from process deviations, and support successful validation before changes move into production.
- Apply critical thinking to identify defects, variances, and failure scenarios, including non-standard or destructive testing conditions.
- Analyze outcomes to determine root causes and help prevent repeat issues at enterprise scale.
- Clearly articulate troubleshooting approach, root cause analysis, and recommended solutions to technical stakeholders.
- Help ensure repeatable, predictable results across testing cycles by validating hardware builds, operating systems, and automation in lab environments that closely align with production standards.
- Demonstrate curiosity and a willingness to grow technical skills, expanding knowledge of endpoint technologies, automation, and testing practices while contributing to ongoing improvement initiatives.
- Actively share insights and learnings with the team to improve collective outcomes.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
