Endpoint Engineer - Enterprise Endpoint Compute
About The Position
As a member of CIBC’s Enterprise Endpoint Compute team, you’ll play a crucial role in supporting the configuration and automated deployment of Windows operating systems and applications for endpoints. You’ll provide advanced Windows support in day-to-day operations, including troubleshooting and remediating operating system configuration and deployment-related issues. You’ll analyze and resolve Windows OS and application issues, remediate vulnerabilities, and support endpoint provisioning and upgrades. You’ll participate in technical incident bridges, coordinate efforts across teams, and communicate technical issues using executive-level language when required. You’ll analyze incident history and operational trends to determine actionable insights and improvements. You’ll contribute to maintaining a stable, secure, and scalable endpoint environment across the enterprise. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Requirements
- Minimum of 5+ years of experience supporting Windows endpoints in an enterprise environment.
- Endpoint incident support and triage.
- Troubleshooting Windows operating systems and components.
- Vulnerability remediation.
- Operating system deployment and in-place upgrades.
- Driver and firmware updates.
- Automation or scripting using PowerShell (and VBS).
- Experience supporting application deployments.
- Experience working with common desktop software, directory services, and endpoint configuration tools.
- Passionate about people, client service, building strong relationships, and delivering reliable endpoint support.
- Embrace and champion change, continuously evolving the way you work to adapt to new technologies, tools, and operational needs.
- Motivated by collective success and know that teamwork can transform a good idea into a great one.
- Values matter, bring your real self to work and live CIBC values - trust, teamwork, and accountability.
Nice To Haves
- Experience with VDI provisioning technologies (such as Citrix Director or VMware vSphere).
- Experience with Microsoft Endpoint Configuration Manager, or other endpoint management platforms.
Responsibilities
- Track and analyze the endpoint operating environment for assigned services.
- Implement corrective actions as needed.
- Work with clients and internal partners to manage service expectations and outcomes.
- Investigate and resolve Windows OS and application issues accurately.
- Ensure vulnerabilities are remediated, configurations are stable, and fixes are implemented correctly in production environments.
- Analyze incidents, logs, and system behavior to determine root causes, assess risk and severity, and recommend appropriate remediation or improvement actions.
- Work closely with engineering, operations, security, and application teams to coordinate incident response, participate in technical bridges, and support enterprise endpoint initiatives.
- Support standardized deployment, patching, and remediation practices, contributing to reduced repeat incidents and improved stability.
- Continuously evolve technical knowledge of Windows endpoints, deployment methodologies, and automation practices to improve service delivery and operational efficiency.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
