Mortgage Technology - Senior Encompass Administrator

Stanley Martin Homes•Fairfax, VA

About The Position

The Senior Encompass Administrator is a highly motivated and experienced professional responsible for managing and optimizing the Encompass Loan Origination System. This role works closely with the Mortgage Technology team, business stakeholders, and development resources to support day-to-day system operations, drive process improvements, and ensure system stability and compliance. This position plays a critical role in enhancing system performance, supporting integrations and delivering scalable solutions that improve operational efficiency across the organization.

Requirements

Minimum of 5 years of Encompass Administration experience
Experience with Encompass integrations, including Encompass Web, Partner Connect, OB, and related services
Strong understanding of mortgage operations and loan origination processes
Ability to work independently while also collaborating effectively across teams
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Excellent analytical and problem-solving capabilities
Strong attention to detail and commitment to quality and accuracy
Excellent written and verbal communication skills across all levels of the organization
Customer-focused mindset with a commitment to delivering high-quality support
Proficiency in Microsoft Office applications
Willingness to continuously learn and adapt to new technologies and processes
Demonstrates initiative, sound judgment, and a commitment to professional growth

Nice To Haves

Bachelor’s degree or equivalent work experience preferred

Responsibilities

Partner with business and technology teams to improve system efficiency, scalability, and user experience
Manage and maintain Encompass system configurations, ensuring alignment with business objectives and compliance standards
Serve as an escalation point for complex system and integration-related issues
Analyze vendor releases and technical documentation to assess system impact and coordinate testing and deployment
Lead User Acceptance Testing (UAT) efforts, including planning, execution, and validation
Identify opportunities for automation and process improvement across the loan lifecycle
Collaborate with internal teams and external vendors to implement and support integrations (e.g., Partner Connect, APIs, third-party services)
Monitor and manage support requests to ensure timely resolution within Service Level Agreements (SLAs)
Maintain system documentation to support audits, regulatory requirements, and internal standards
Contribute to operational initiatives, special projects, and ongoing system enhancements

Benefits

Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed
employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
401(K), with up to $4K employer match
Health Savings Account (HSA)
Flexible Spending Account (FSA) for dependent care
12 weeks of paid maternity leave through our Short-Term Disability Plan
well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
Paid Time Off (increases with tenure)
no-cost coverage for identity theft or travel mishaps
Get access to your paycheck early with an advanced pay option through Dayforce Wallet