Senior Enablement Manager - API

Airbnb

15h•$132,000 - $155,000•Remote

About The Position

Airbnb is hiring a Senior Enablement Manager to build and own end-to-end enablement for its API team and Connectivity Partner Managers across AMER, EMEA, and APAC. This newly approved, full-time role will establish a sustainable, scalable enablement function for a team whose enablement support has historically been informal and part-time. The role enables Connectivity Partner Managers, Enterprise Account Managers, and broader API Product and Enterprise teams to work effectively with connectivity partners, including property management software providers, channel managers, and revenue management tool vendors. The manager will create onboarding curricula, training, playbooks, and certifications; keep teams current on product launches, API versions, and roadmap changes; and provide the narratives, tools, and processes needed to manage partner relationships and escalations. This is a highly cross-functional and technical enablement role requiring ongoing engagement with the Product roadmap and Connectivity Partner Managers. The manager will develop and localize global programs, support consistent acquisition, growth, and retention of high-quality supply, build feedback loops, adopt enablement tools, and use performance insights to improve results. The role is US remote eligible, with occasional work at an Airbnb office or attendance at offsites as agreed with the manager. Employees must live in a state where Airbnb, Inc. has a registered entity.

Requirements

At least 8 years of professional experience, including at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment.
Experience creating and delivering agile, AI-powered enablement content, including narratives, sales pitches, talking points, objection handling, and standardized playbooks; hospitality, travel, or technology industry experience preferred.
Experience with API ecosystems, connectivity partnerships, or two-sided marketplace dynamics.
Ability to operate in a technical, product-driven environment and engage credibly with Product roadmaps and connectivity/API partner managers.
Strong analytical skills, including analyzing large datasets, synthesizing performance trends, and using Excel or Google Sheets; SQL proficiency strongly preferred.
Experience supporting or adapting programs across multiple regions (AMER, EMEA, APAC), with sensitivity to local market and cultural dynamics.
Excellent verbal and written communication skills, including presentations to all levels of an organization.
Strong cross-functional influence and stakeholder management skills across Product, Sales, RevOps, and regional teams.
Project management experience managing complex operational programs, timelines, deliverables, cross-functional dependencies, and intake or triage processes.
Knowledge of go-to-market strategy and sales motions, with understanding of revenue-driving metrics such as pipeline, conversion, and retention.
Ability to prioritize and multitask in a dynamic, fast-changing, entrepreneurial environment.

Nice To Haves

Experience carrying a quota in a Technical Account Manager, Connectivity Partner Manager, or similar partner-facing role at Airbnb or another technology-enabled marketplace.
Experience in the technology, travel, or gig/sharing economy sectors.
Experience launching new programs or establishing an enablement function from scratch.
Experience designing and executing quality-monitoring programs using call recordings, scorecards, and calibration.
Familiarity with enablement tools such as Highspot and Gong, and Asana-based intake or workflow management.

Responsibilities

Own end-to-end onboarding and ongoing enablement for Connectivity Partner Managers, Enterprise Account Managers, and broader API Product and Enterprise teams globally across AMER, EMEA, and APAC.
Build ramp curricula, playbooks, and certifications covering connectivity standards, partner onboarding, sync and data issue resolution, and negotiation processes.
Partner with the API Product team to turn roadmap priorities, launches, and go-to-market initiatives into enablement content and training.
Revive and scale partner-facing enablement channels, including product-release and API-version webinars or webcasts, newsletters, and communications.
Localize global enablement content, sales pitches, and narratives for regional market needs.
Design and deliver role-based training programs and playbooks for Connectivity Partner Management and Homes Enterprise Account Manager teams.
Partner with Product, Sales, RevOps, Policy, and regional leaders to align enablement with business priorities.
Drive adoption of enablement tools such as Highspot and Gong, and translate insights into coaching and performance improvements.
Lead enablement and training delivery for new launches and go-to-market initiatives in-region.
Create feedback loops to bring Connectivity Partner Manager, field, and partner insights to central and Product teams, and incorporate feedback into training materials.
Track and report enablement impact, including ramp time, performance, certification, and revenue impact.
Stand up a scalable, repeatable enablement function for API Product and Enterprise Enablement.
Support faster new-hire ramp and successful mock-call certifications after training.
Help ensure sales narratives and pitches remain validated and up to date in market.
Enable successful API launches with critical enablement deliverables for representatives and connected hosts.
Support improved conversion, retention, and revenue outcomes aligned to annual OKRs.
Provide timely reporting and actionable insights to drive performance.