Senior Enablement Business Partner

Twilio•,

9d•CA$120,640 - CA$150,800•Remote

About The Position

This position is needed to lead the strategic design, execution, and optimization of Twilio's global sales enablement initiatives, focusing directly on elevating leadership coaching capabilities and maximizing tech stack adoption across our GTM teams. As a Senior Enablement Business Partner, you will own the end-to-end strategy, deployment, and measurement of our core sales coaching program. You will establish the standard coaching frameworks that our sales leaders use to develop their teams. Additionally, you will drive operational excellence by governing the adoption, training, and enablement of our foundational sales tools—ensuring every representative and leader maximizes their potential across our tech stack while proactively leveraging artificial intelligence to scale organizational knowledge and streamline enablement processes.

Requirements

Extensive experience in Sales Enablement, GTM Operations, or Sales Leadership, with a proven track record of developing and scaling sales coaching or leadership development programs.
Deep technical expertise and training proficiency in modern revenue tech stacks, specifically including Gong, Highspot, Outreach, LinkedIn Sales Navigator, and Salesforce.
Strong capability in data analysis, with a demonstrated ability to measure program adoption, track enablement KPIs, and translate metrics into actionable training plans.
Proven experience deploying AI-driven tools, prompt engineering workflows, or automated content mechanisms to scale training delivery and knowledge management.
Exceptional communication and stakeholder management skills, with the ability to influence, guide, and establish credibility among senior sales executives and people managers.
Certified in formal sales coaching frameworks or established sales methodologies (e.g., Challenger, Command of the Message, Sandler).
Previous experience working in a fast-paced SaaS or cloud communications environment.

Responsibilities

Design, build, and own the global sales coaching program, establishing clear, measurable standards for sales leaders to effectively coach their team members.
Define and track key performance indicators (KPIs) to measure the long-term adoption, health, and success of the coaching program.
Architect and deliver comprehensive training plans that drive behavior change and master-level adoption of key sales enablement tools, including Gong, Highspot, Outreach, LinkedIn, and Salesforce.
Monitor and analyze tool utilization data to identify skills gaps, system bottlenecks, or adoption friction, proactively iterating on enablement strategies to resolve them.
Collaborate cross-functionally with Sales Leadership, GTM Sales Operations & Strategy, and GTM Enablement teams to align coaching standards with corporate revenue goals and sales methodologies.