Senior Employee Relations Partner

Teladoc Health

4d•Remote

About The Position

The Senior Employee Relations Partner (ERP) is an experienced ER practitioner who supports the Senior Manager, Employee Relations by handling complex employee relations matters and serving as a trusted advisor to HRBPs and business leaders. This role plays a critical part in executing ER strategy, managing higher risk cases, and reinforcing consistent ER practices across the organization. The Sr. ERP contributes to the development and maturity of the Employee Relations Center of Excellence (CoE) by supporting case strategy, documentation standards, trend analysis, and scalable ER frameworks. The role leverages Microsoft 365 and approved generative AI tools to improve the quality, clarity, and efficiency of ER work products while applying strong judgment, confidentiality, and data stewardship.

Requirements

Bachelor’s degree in Human Resources, Business, or related field.
5+ years of progressive HR experience.
2+ years of dedicated employee relations experience (investigations, case management, and policy application).
Demonstrated ability to independently conduct impartial investigations and manage sensitive, complex employee issues with professionalism, discretion, and sound judgment.
Strong knowledge of employment laws and ER best practices (e.g., ADA, FMLA, Title VII) and ability to apply them in day-to-day casework.
Demonstrated experience and working knowledge of workplace accommodations and the ADA interactive process, including evaluating documentation, coordinating with key partners, and supporting implementation in a confidential, compliant manner.
Strong analytical and writing skills, including ability to synthesize facts, document defensible findings, and communicate clear recommendations.
Sharp verbal communication and stakeholder management skills; ability to effectively liaise with employees, managers, senior leaders, and cross-functional partners.
Strong proficiency with Microsoft 365, including SharePoint navigation and document management.
Experience using approved generative AI tools (e.g., Microsoft Copilot, ChatGPT, Claude, Perplexity) to create and improve work products; ability to create/refine prompts and build repeatable workflows (including lightweight agents/automations where approved) while validating accuracy, tone, and risk.

Nice To Haves

HR certification (e.g., SHRM‑CP, SHRM‑SCP, PHR, SPHR).
Workday experience (highly preferred).
Experience building, scaling, or operating an ER Center of Excellence (e.g., playbooks, SOPs, governance, escalations, knowledge management)
Experience managing end-to-end workplace accommodations, serving as the intake point and case owner through the full interactive process lifecycle (intake, documentation, coordination, implementation, follow-up, and record retention).
Familiarity with HR case management systems and documentation standards.
Multi-state and/or remote workforce experience.

Responsibilities

Support business ER initiatives and priorities led by the Senior Manager and/or senior ER/HR leadership
Identify systemic issues and provide insights to inform proactive ER programs
Lead medium‑ to high‑complexity ER investigations, including harassment, discrimination, retaliation, and sensitive conduct matters
Develop investigation strategies, conduct interviews, and prepare comprehensive documentation
Partner with Legal and escalate business‑risk matters as appropriate
Ensure consistent, impartial, and defensible case outcomes
Serve as the primary intake point for workplace accommodation requests (e.g., ADA) and manage cases end-to-end through the interactive process lifecycle
Conduct timely intake, obtain and evaluate required information/documentation, and coordinate next steps with appropriate partners while maintaining confidentiality
Partner cross-functionally (e.g., HRBPs, leaders, Legal, Occupational Health) to identify reasonable accommodations, assess operational considerations, and ensure compliance with applicable laws and company policy
Document decisions and communications, track timelines and follow-ups, and maintain accurate records in alignment with confidentiality and retention requirements
Identify trends or gaps in accommodation practices and recommend process improvements to reduce risk and improve employee experience
Advise HRBPs and leaders on complex performance, accountability, and corrective action decisions
Support consistent application of performance management frameworks
Provide coaching on documentation quality and ER best practices
Interpret and apply ER policies and employment laws
Support policy enhancement recommendations based on case trends and legal guidance
Reinforce consistent application of ER standards business‑wide
Play a significant role in designing, building, and implementing the Employee Relations Center of Excellence (CoE), including ER frameworks, intake/escalation pathways, and consistent case handling standards
Develop and maintain ER playbooks, SOPs, templates, and leader-facing job aids to scale consistent practices across the business
Support CoE governance, documentation standards, knowledge management, and continuous improvement based on case trends, feedback, and emerging risk
Partner with cross-functional stakeholders (e.g., HR, Legal, Compliance) to pilot, implement, and iterate ER processes, communications, and training as needed
Use AI tools, specifically Microsoft Copilot, to: Draft and enhance investigation summaries and ER documentation
Support development of ER templates, tools, and workflows
Improve quality, clarity, and efficiency of ER materials
Apply professional judgment to validate and finalize all AI‑assisted outputs
Analyze ER activity trends and identify business‑level risks
Partner with HRBP team and prepare ER insights and summaries for leadership review
Support continuous improvement of ER programs through data‑informed recommendations