Senior Email Operations Coordinator

Jacksonville Jaguars•Jacksonville, FL

About The Position

The Senior Email Operations Coordinator oversees the execution, quality assurance, and deployment of email campaigns, serving as the operational bridge between analytics and marketing to improve efficiency and reduce risk. Embedded within the Analytics team but closely partnered with Marketing, this role leverages expertise across platforms like Salesforce Marketing Cloud (SFMC), SQL, and reporting.

Requirements

Undergraduate degree in business/sales/marketing/sports management or similar concentration
Possess at least 2-3 years of experience with email marketing (Salesforce Marketing Cloud or other)
Strong understanding of email deliverability, domain health, and spam compliance to ensure optimal inbox placement and performance
Proficiency in HTML for building and optimizing responsive email templates, with working knowledge of SQL for audience segmentation and campaign targeting
Strong attention to detail with a focus on QA and error prevention
Experience with email marketing best practices and campaign execution
Proficiency in Microsoft Excel
Ability to manage multiple projects and deadlines
Strong communication skills with the ability to translate technical requirements into clear, actionable plans
Experience problem solving; identifying issues, analyzing root causes, and implementing solution
Must be able to work flexible hours including evenings, weekends, and holidays

Nice To Haves

Familiarity with Tableau or other reporting tools is a plus
Experience with ticketing or CRM systems
Familiar with A/B testing to effectively refine and optimize marketing strategies

Responsibilities

Oversee the development, scheduling, testing, and deployment of email campaigns in SFMC
Own email QA to ensure accuracy and functionality
Serve as the operational liaison between Analytics and Marketing teams
Translate campaign requirements into technical execution
Manage campaign timelines and ensure on time delivery
Monitor sends and troubleshoot issues related to deployment or performance
Maintain documentation of processes, workflows, and best practices
Partner with Marketing to support email reporting and audience segmentation
Work in conjunction with marketing and analytics to build marketing journeys and automations in SFMC
Support building and uploading of email lists at direction of marketing team
Provide targeting recommendations for email marketing campaigns based on data attributions to support marketing goals

Benefits

Health, Dental, Vision, Life, and Pet insurance options
Mobile phone stipend
100% match of the employee’s contribution, up to 5% of income, in company 401(k) program
16 weeks of paid parental leave, including adoption; Leave Sharing option available
Company provided lunch during the work week
Wellness Programs inclusive of: Employee Assistance Program through NFL Lifeline as well as Colonial Life; preferred access to mental health appointments; access to onsite weight facility; company sponsored rec leagues; significant discounts to local YMCA; wellness challenges; Modern Health
Team member recognition and mentor programs
21 paid company holidays in addition to 17 days of PTO (that’s over 1 month of paid time off!); Summer Fridays; flex scheduling
JagsU’s and various company and departmental training and development options; internal shadow program; senior leadership lunches; programming through prestigious universities
Various employee events and celebrations such as: an Employee Anniversary Celebration, PRIDE Awards Ceremony, Employee Days of Service, Employee Appreciation Day, a holiday party, quarterly all team meetings, and more
Opportunity to receive tickets to various events such as Jaguars home games and concerts, as well as other local, ticketed events
Various other perks and discounts through local partners
Onsite notary